{"id":27417,"date":"2026-02-16T11:51:17","date_gmt":"2026-02-16T11:51:17","guid":{"rendered":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?page_id=27417"},"modified":"2026-04-13T06:56:58","modified_gmt":"2026-04-13T06:56:58","slug":"contact","status":"publish","type":"page","link":"http:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/contact\/","title":{"rendered":"\u0ab8\u0a82\u0aaa\u0ab0\u0acd\u0a95 \u0a95\u0ab0\u0acb"},"content":{"rendered":"\t\t
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Contact us<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General enquiries<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How to contact us <\/strong><\/p>

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If you know the specific team you wish to direct your enquiry to then please use the contact details in the table below.<\/strong><\/p>

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For general enquiries please complete the \u201ccontact us form\u201d and we will direct your enquiry to the team best placed to respond.\u00a0<\/strong><\/p>

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Function<\/strong><\/p><\/td>

Details<\/strong><\/p><\/td><\/tr>

Accreditation of suppliers for new contracts for elective services<\/strong><\/p><\/td>

Please contact llricb-llr.contracting@nhs.net<\/a> .\u00a0<\/p>

If your enquiry is a Freedom of Information Request<\/strong>, then please see contact details under the Freedom of Information Request section below.<\/p><\/td><\/tr>

Autism and ADHD \u2013 assessments and support<\/strong><\/p><\/td>

For information and support services please find the link here – Autism and ADHD: assessments and support – LLR ICB<\/a> .<\/p><\/td><\/tr>

Complaints and compliments<\/strong><\/p><\/td>

We would encourage you to discuss any concerns or complaints you have regarding your NHS treatment and care with your healthcare provider (the organisation where you received the NHS service, for example the hospital trust, your GP surgery, dental surgery, optician or pharmacy). This would be the quickest way to resolve your concern or complaint.<\/p>

If this is not possible then you can raise a complaint with NHS Leicester, Leicestershire and Rutland Integrated Care Board (as the organisation that paid for the NHS service or care you received).<\/p>

Your complaint should be made as soon as possible and at the most within a year of the event or within a year of you realising that you have something you want to complain about.\u00a0 You can make a complaint on your own or on behalf of someone else with their permission.<\/p>

A complaint can be raised with either the healthcare provider or the LLR ICB but not with both.<\/p>

The LLR ICB Complaints Management Policy can be found here<\/p>

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LLR-ICB-CORP-017-Complaints-Management-Policy-v1-22.1.2024-FINAL-APPROVED-CG-Tel-updated-Oct-25.pdf<\/a><\/p>

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What information will I have to provide to support my complaint?<\/strong><\/p>

To respond to your complaint, we would require:<\/p>

Conflicts of Interest Guardian<\/strong><\/p>

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Mr Afzal Ismail, Non-Executive Member and Chair of the Audit Committee is the ICB\u2019s Conflicts of Interest Guardian. He is responsible for providing impartial and unconflicted advice and judgement to the ICB Board, further strengthening the scrutiny and transparency of the ICB\u2019s decision making processes.<\/p>

The Conflicts of Interest Guardian is a safe point of contact for employees of the ICB to raise concerns in relation to conflicts of interest.\u00a0 They will provide independent advice and judgment where there is any doubt about how to apply conflicts of interest policies and principles in individual situations within the organisation – they will provide advice to employees on minimising the risks of conflicts of interest within the organisation.<\/p>

The Conflicts of Interest Guardian can be contacted via email: llricb-llr.enquiries@nhs.net<\/a><\/p>

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Continuing healthcare<\/strong><\/p><\/td>

For all enquiries related to Continuing Health Care<\/strong> please contact the Midlands and Lancashire Continuing Health Care Team via telephone on 0116 504 0112 or email\u00a0mlcsu.spallr@nhs.net<\/em><\/a><\/p>

For all enquiries related to Section 117 Aftercare<\/strong> please contact Leicestershire Partnership NHS Trust S117 Team via telephone on 0116 295 2170 or email\u00a0LPT.s117@nhs.net<\/a><\/em>\u00a0<\/p>

For further information related to Continuing Health Care please find a link to the Personalisation page\u00a0Personalisation – LLR ICB<\/a> .<\/p><\/td><\/tr>

Data Protection Impact Assessment (DPIA)<\/strong><\/p><\/td>

Information pertaining to Data Protection Impact Assessments (DPIA) undertaken by the organisation can be found at the following link https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/publications\/<\/a>\u00a0<\/p>

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Dental, GP services, pharmacy services<\/strong><\/p><\/td>

If you are struggling to find a dentist in your area, you can use the NHS Find a dentist website https:\/\/www.nhs.uk\/service-search\/find-a-dentist<\/a><\/p>

If you require urgent general dental care, please call NHS 111. For further information please find a link to dental access and care https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/your-health\/urgent-dental-care\/<\/a> .<\/p>

If you need to register with a GP Surgery please review the information on the following website: https:\/\/www.nhs.uk\/nhs-services\/gps\/how-to-register-with-a-gp-surgery\/<\/a><\/p>

If you need to locate a pharmacy in your area, please review the following website: https:\/\/www.nhs.uk\/service-search\/pharmacy\/find-a-pharmacy<\/a><\/p>

If your enquiry is a Freedom of Information Request<\/strong>, then please see contact details under the Freedom of Information Request section below.<\/p>

If you have a general enquiry relating to a Dental Practice, General Practice or Pharmacy then please complete the contact form.<\/p><\/td><\/tr>

Finance <\/strong><\/p>

(ICB Finance)<\/strong><\/p><\/td>

The e-mail address for SBS payment enquiries is sbs.commissioningorgs@nhs.net<\/a>.\u00a0<\/p>

The address for any other finance queries, not relating to invoice payments would be llricb-lc.financeenquiries@nhs.net<\/a><\/p>

Organisations contacting the LLR ICB please ensure that you comply with information governance and Data Protection Act 2018 \/ UK GDPR requirements.<\/p>

If your enquiry is a Freedom of Information Request<\/strong>, then please see contact details under the Freedom of Information Request section below.<\/p><\/td><\/tr>

Freedom of Information request<\/strong><\/p>

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The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, such as the NHS.<\/p>

Before you make a request, please do review the Freedom of Information Disclosure Log which contains details of responses we have already provided to the public.\u00a0 This information is available at the following link https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/publications\/<\/a><\/p>

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What information can I request from LLR ICB?<\/strong><\/p>

A Freedom of Information Request can be made for information held by NHS Leicester, Leicestershire and Rutland Integrated Care Board.<\/p>

Making a Freedom of Information request<\/strong><\/p>

We will require the following information from you:<\/p>

Media enquiries<\/strong><\/p>

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For media enquiries to the LLR ICB please email:\u00a0llricb-llr.pressoffice@nhs.net<\/a>.<\/p>

Our Press Office is available from 9am to 5pm Monday to Friday.<\/p><\/td><\/tr>

Medicines Optimatisation <\/strong><\/p><\/td>

If your enquiry relates to the following, then please forward your request to the relevant organisation:<\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 For information regarding medical prescribers please contact Primary Care Support England: https:\/\/pcse.england.nhs.uk\/help<\/a><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Information about Primary Care Rebate Schemes (PCRS) can be found on the following webpage: https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/publications\/<\/a><\/p>

For information regarding medicines and prescribing please email: llricb-llr.medicinesoptimisation@nhs.net<\/a><\/p>

Organisations contacting the LLR ICB please ensure that you comply with information governance and Data Protection Act 2018 \/ UKGDPR requirements.<\/p>

If your enquiry is a Complaint<\/strong> or a Freedom of Information Request<\/strong>, then please see the contact details under the relevant sections above.<\/p><\/td><\/tr>

Privacy Notice<\/strong><\/p>

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Use the following link to take you to our Privacy Notice page which explains how your information is stored, used and shared by NHS Leicester, Leicestershire and Rutland ICB.\u00a0<\/p>

You can visit the Privacy Notice page at the following: Privacy Notice – LLR ICB<\/a><\/p><\/td><\/tr>

Safeguarding<\/strong><\/p>

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Are you worried that you or someone you know is being harmed?<\/p>

Use this link and choose \u2018Report Concerns\u2019\u00a0 Policies and Procedures <\/a>\u2013 Leicestershire and Rutland Safeguarding Partnerships Business Office (lrsb.org.uk)<\/a><\/p><\/td><\/tr>

Subject Access Request (SAR)<\/strong><\/p><\/td>

The Data Protection Act 2018 (DPA2018) and the UK General Data Protection Regulation (UKGDPR) provides living individuals the right to request access to their personal records that are held by an organisation.\u00a0 This is commonly referred to as a Data Subject Access Request or a Subject Access Request.<\/p>

Please note as a commissioning organisation, LLR ICB do not hold medical records as these are held by the organisations providing healthcare services. Please contact the healthcare provider if your request relates specifically to your medical records.<\/p>

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Who can make a Subject Access Request?<\/strong><\/p>

Anyone can make a Subject Access Request for access to their own personal information. In addition, an individual may nominate a representative (such as a solicitor or relative) to submit a Subject Access Request on their behalf. In such an instance, there must be a valid consent form signed by the individual who is authorising the release of the information unless the individual does not have capacity.\u00a0 In those circumstances the relevant legally appointed representative may authorise the access.<\/p>

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What Information can I request under a Subject Access Request?<\/strong><\/p>

You may only make a Subject Access Request for access to your own personal information held by Leicester, Leicestershire and Rutland Integrated Care Board.<\/p>

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Making a Subject Access Request:<\/strong><\/p>

We would recommend that a request is made in writing wherever possible and for this we would require:<\/p>

Vaccinations<\/strong><\/p><\/td>

For all enquiries regarding the ICB\u2019s vaccinations programme including travel vaccinations please email: llr.vaccopcentre@nhs.net<\/a><\/p><\/td><\/tr>

Weight management support<\/strong><\/p>

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For information including weight management services and diabetes management can be found on the following weblink https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/your-health\/long-term-conditions\/weight-management\/<\/a><\/p><\/td><\/tr><\/tbody><\/table>

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For all other enquiries relating to Leicester, Leicestershire and Rutland Integrated Care Board (LLR ICB) please contact us via our Online Contact Form below.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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