{"id":10195,"date":"2023-06-29T11:01:43","date_gmt":"2023-06-29T11:01:43","guid":{"rendered":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?p=10195"},"modified":"2023-06-29T11:01:46","modified_gmt":"2023-06-29T11:01:46","slug":"the-process-for-complaints-about-nhs-primary-care-services-is-changing","status":"publish","type":"post","link":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ar\/the-process-for-complaints-about-nhs-primary-care-services-is-changing\/","title":{"rendered":"\u062a\u062a\u063a\u064a\u0631 \u0639\u0645\u0644\u064a\u0629 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u062d\u0648\u0644 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0641\u064a NHS"},"content":{"rendered":"<p>\u0627\u0639\u062a\u0628\u0627\u0631\u064b\u0627 \u0645\u0646 1 \u064a\u0648\u0644\u064a\u0648 2023 \u060c \u062a\u062a\u063a\u064a\u0631 \u0637\u0631\u064a\u0642\u0629 \u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0631\u0627\u062f \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0644\u0644\u0634\u0643\u0648\u0649 \u0628\u0634\u0623\u0646 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u064a\u0629. \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0647\u064a \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0644\u0642\u0627\u0647\u0627 \u062e\u0627\u0631\u062c \u0627\u0644\u0645\u0633\u062a\u0634\u0641\u0649 \u061b \u0648\u062a\u0634\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0645\u0645\u0627\u0631\u0633 \u0627\u0644\u0639\u0627\u0645 \u0648\u0623\u0637\u0628\u0627\u0621 \u0627\u0644\u0623\u0633\u0646\u0627\u0646 \u0648\u0623\u062e\u0635\u0627\u0626\u064a\u064a \u0627\u0644\u0628\u0635\u0631\u064a\u0627\u062a \u0648\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0635\u064a\u062f\u0644\u0629.<\/p>\n\n\n\n<p>\u0644\u0643\u0644 \u0641\u0631\u062f \u0627\u0644\u062d\u0642 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u062d\u0648\u0644 \u0623\u064a \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u0631\u0639\u0627\u064a\u0629 NHS \u0623\u0648 \u0627\u0644\u0639\u0644\u0627\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u060c \u0648\u0647\u0630\u0627 \u0645\u0643\u062a\u0648\u0628 \u0641\u064a&nbsp;<a href=\"https:\/\/www.gov.uk\/government\/publications\/the-nhs-constitution-for-england\" target=\"_blank\" rel=\"noreferrer noopener\">\u062f\u0633\u062a\u0648\u0631 NHS <\/a>.&nbsp;<\/p>\n\n\n\n<p>\u0644\u0627 \u064a\u0632\u0627\u0644 \u064a\u062a\u0645 \u062a\u0634\u062c\u064a\u0639 \u0623\u0641\u0631\u0627\u062f \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0639\u0644\u0649 \u0625\u062b\u0627\u0631\u0629 \u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u0639 \u0645\u0642\u062f\u0645 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644 \u060c \u0644\u0623\u0646 \u0647\u0630\u0627 \u0642\u062f \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u062d\u0644 \u0623\u0633\u0631\u0639. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0644\u062f\u064a\u0647\u0645 \u0623\u064a\u0636\u064b\u0627 \u062e\u064a\u0627\u0631 \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u0625\u0644\u0649 \u0645\u0641\u0648\u0636 \u0627\u0644\u062e\u062f\u0645\u0629. \u062d\u062a\u0649 \u0627\u0644\u0622\u0646 \u060c \u0643\u0627\u0646 \u0647\u0630\u0627 \u0647\u0648 NHS England \u060c \u0648\u0644\u0643\u0646 \u0627\u0639\u062a\u0628\u0627\u0631\u064b\u0627 \u0645\u0646 1 \u064a\u0648\u0644\u064a\u0648 \u060c \u0633\u064a\u062a\u0645 \u062a\u0643\u0644\u064a\u0641 \u0645\u0639\u0638\u0645 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0645\u062c\u0644\u0633 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0627\u0644\u0645\u062d\u0644\u064a (ICB). &nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0631\u0636\u0649 \u0641\u064a \u0644\u064a\u0633\u062a\u0631 \u0648\u0644\u064a\u0633\u062a\u0631\u0634\u0627\u064a\u0631 \u0648\u0631\u0648\u062a\u0644\u0627\u0646\u062f (LLR) \u062a\u0648\u062c\u064a\u0647 \u0623\u064a \u0634\u0643\u0627\u0648\u0649 \u062d\u0648\u0644 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0625\u0644\u0649 LLR ICB. &nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u0642\u0627\u0644 \u0627\u0644\u062f\u0643\u062a\u0648\u0631 \u0646\u064a\u0644 \u0633\u0627\u0646\u062c\u0627\u0646\u064a \u060c \u0627\u0644\u0645\u0645\u0627\u0631\u0633 \u0627\u0644\u0639\u0627\u0645 \u0648\u0627\u0644\u0645\u062f\u064a\u0631 \u0627\u0644\u0637\u0628\u064a \u0644\u0640 LLR ICB: &quot;\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u0646\u062a\u0648\u0644\u0649 \u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0645\u062d\u0644\u064a\u064b\u0627 \u0639\u0646 \u0645\u062c\u0645\u0648\u0639\u0629 \u0623\u0648\u0633\u0639 \u0645\u0646 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0635\u062d\u064a\u0629 \u060c \u0633\u064a\u0645\u0643\u0646\u0646\u0627 \u0630\u0644\u0643 \u0645\u0646 \u062a\u0635\u0645\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0633\u0643\u0627\u0646\u0646\u0627 \u0627\u0644\u0645\u062d\u0644\u064a\u064a\u0646 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644.<\/p>\n\n\n\n<p>&quot;\u0646\u0631\u064a\u062f \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0645\u0631\u0636\u0627\u0646\u0627 \u0645\u0646 \u0623\u062c\u0644 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0647\u064a \u062e\u0637\u0648\u0629 \u0623\u0648\u0644\u0649 \u0645\u0647\u0645\u0629 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0631\u062d\u0644\u0629.&quot;<\/p>\n\n\n\n<p><strong>\u0642\u062f \u064a\u062a\u0645 \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0625\u0644\u0649<\/strong>:&nbsp;<a href=\"mailto:llricb-llr.enquiries@nhs.net\">llricb-llr.enquiries@nhs.net<\/a>\u0639\u0628\u0631 \u0627\u0644\u0647\u0627\u062a\u0641 \u0639\u0644\u0649 \u0627\u0644\u0631\u0642\u0645 0116295 7572 \u0623\u0648 \u0643\u062a\u0627\u0628\u0629\u064b \u0639\u0644\u0649 \u0647\u0630\u0627 \u0627\u0644\u0639\u0646\u0648\u0627\u0646:<\/p>\n\n\n\n<p>\u0641\u0631\u064a\u0642 \u0634\u0624\u0648\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a<br>\u0644\u064a\u0633\u062a\u0631 \u060c \u0644\u064a\u0633\u064a\u0633\u062a\u0631\u0634\u0627\u064a\u0631 \u0622\u064a \u0633\u064a \u0628\u064a<br>\u0627\u0644\u063a\u0631\u0641\u0629 G30 \u060c \u0645\u0628\u0646\u0649 Pen Lloyd \u060c \u0642\u0627\u0639\u0629 \u0627\u0644\u0645\u0642\u0627\u0637\u0639\u0629<br>\u062c\u0644\u064a\u0646\u0641\u064a\u0644\u062f<br>\u0644\u064a\u0633\u062a\u0631<br>LE3 8 \u062a\u064a\u0631\u0627\u0628\u0627\u064a\u062a<\/p>\n\n\n\n<p>\u0633\u064a\u062a\u0644\u0642\u0649 \u0623\u0641\u0631\u0627\u062f \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0627\u0644\u0630\u064a\u0646 \u062a\u0644\u0642\u0648\u0627 \u0634\u0643\u0627\u0648\u0649 \u0645\u0633\u062a\u0645\u0631\u0629 \u0641\u064a \/ \u0628\u0639\u062f 1 \u064a\u0648\u0644\u064a\u0648 2022 \u062e\u0637\u0627\u0628\u064b\u0627 \u0645\u0646 NHS England \u0644\u0625\u0628\u0644\u0627\u063a\u0647\u0645 \u0623\u0646 ICB \u062a\u062a\u0639\u0627\u0645\u0644 \u0627\u0644\u0622\u0646 \u0645\u0639 \u0634\u0643\u0648\u0627\u0647\u0645 \u0645\u0639 \u062a\u0623\u0643\u064a\u062f \u0645\u0639\u0627\u0644\u062c \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u062e\u0627\u0635 \u0628\u0647\u0645.&nbsp;<br>&nbsp;<br>\u0633\u064a\u062a\u0644\u0642\u0649 \u0623\u0641\u0631\u0627\u062f \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0627\u0644\u0630\u064a\u0646 \u0644\u062f\u064a\u0647\u0645 \u0623\u064a \u0634\u0643\u0627\u0648\u0649 \u0645\u0633\u062a\u0645\u0631\u0629 \u064a\u062a\u0645 \u062a\u0644\u0642\u064a\u0647\u0627 \u0642\u0628\u0644 1 \u064a\u0648\u0644\u064a\u0648 2022 \u0631\u0633\u0627\u0644\u0629 \u0645\u0646 NHS England \u0644\u0625\u0628\u0644\u0627\u063a\u0647\u0645 \u0628\u0623\u0646 NHS England \u0633\u062a\u062d\u062a\u0641\u0638 \u0628\u0634\u0643\u0648\u0627\u0647\u0645 \u0645\u0639 \u062a\u0623\u0643\u064a\u062f \u0645\u0639\u0627\u0644\u062c \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u062e\u0627\u0635 \u0628\u0647\u0645.&nbsp;<\/p>\n\n\n\n<p>\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a:&nbsp;<a href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ar\/contact\/\">https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/contact\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0627\u0639\u062a\u0628\u0627\u0631\u064b\u0627 \u0645\u0646 1 \u064a\u0648\u0644\u064a\u0648 2023 \u060c \u062a\u062a\u063a\u064a\u0631 \u0637\u0631\u064a\u0642\u0629 \u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0631\u0627\u062f \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0644\u0634\u0643\u0648\u0649 \u0628\u0634\u0623\u0646 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0637\u0628\u064a\u0628 \u0627\u0644\u0639\u0627\u0645 \u0648\u0623\u0637\u0628\u0627\u0621 \u0627\u0644\u0623\u0633\u0646\u0627\u0646 \u0648\u0623\u062e\u0635\u0627\u0626\u064a\u064a \u0627\u0644\u0628\u0635\u0631\u064a\u0627\u062a \u0648\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0635\u064a\u062f\u0644\u0629.<\/p>","protected":false},"author":8,"featured_media":1798,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-10195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The process for complaints about NHS primary care services is changing - LLR ICB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ar\/the-process-for-complaints-about-nhs-primary-care-services-is-changing\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The process for complaints about NHS primary care services is changing - LLR ICB\" \/>\n<meta property=\"og:description\" content=\"From 1 July 2023, the way members of the public make a complaint about GP practices, dentists, opticians and pharmacy services is changing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ar\/the-process-for-complaints-about-nhs-primary-care-services-is-changing\/\" \/>\n<meta property=\"og:site_name\" content=\"LLR ICB\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NHSLLR\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-29T11:01:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-29T11:01:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/wp-content\/uploads\/2022\/08\/Press-release-graphic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anna Olek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@NHS_LLR\" \/>\n<meta name=\"twitter:site\" content=\"@NHS_LLR\" \/>\n<meta name=\"twitter:label1\" content=\"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anna Olek\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data2\" content=\"\u062f\u0642\u064a\u0642\u062a\u0627\u0646\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/the-process-for-complaints-about-nhs-primary-care-services-is-changing\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/the-process-for-complaints-about-nhs-primary-care-services-is-changing\\\/\"},\"author\":{\"name\":\"Anna Olek\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#\\\/schema\\\/person\\\/b12f745249b2b21624b845a24ac3b8c7\"},\"headline\":\"The process for complaints about NHS primary care services is 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