Be involved

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Involving you in decisions about health and care means we can shape services around the needs of local people.

When you share your insight and experiences, you’re helping us to improve the quality of care locally and the health and wellbeing of people in Leicester, Leicestershire and Rutland. It also helps us to ensure people make better, more informed use of health services.

We want to hear from all communities. Click here to find out more about our approach to equality, diversity and inclusion.


Share your views

There are number of ways in which you can share your views, insights and experiences with us…

If you would like to share informal feedback about local healthcare services, you can email us via

If you would like to share feedback that requires further investigation, you may prefer to submit an enquiry or complaint.

You may wish to put your insights and experiences to good use by volunteering for your local NHS.

Or you can check our the live involvement activities below. We update this list regularly, adding details about new surveys, consultations, and events. Within this section, we also include involvement activities from our partners across the system, such as local authorities.
Click on the + symbols next to each live involvement activity below to find out more.

Live involvement activities

Leicester City Council is reviewing the arrangements that are in place for its carer support service. The contract for the current service, which is delivered by Age UK, is due to expire at the end of June 2024. New arrangements need to be in place by 1 July 2024.

Lots of people do not think of themselves as carers, even though they have caring responsibilities. This means they could be missing out on support.

Leicester City Council wants to understand the experiences of unpaid carers living in the city. As well as trying to speak to as many people as they can in-person, they have created some online surveys, which will be available until Sunday 25 June 2023. Select the survey most appropriate to you:

If you already know you’re a carer:

If you’re not sure whether you’re a carer:

If you are a professional that works with carers:

What you told us

We want to keep you updated about the things that you have taken the time to share your thoughts and feedback on. Click on the + symbols (next to closed involvement activities below) to find out what we have done with those insights.

You may also wish to read our press releases here.

Closed involvement activities

We recently asked for your views on our draft 5-Year Joint Plan. Thank you for those who completed the survey. All feedback will be used to influence the next version of the Plan. To learn more, click here.

We asked to hear from people local to Hinckley and Bosworth, and anyone else with an interest, about proposals to improve community health services in Hinckley. The proposals included building a new Community Diagnostic Centre (CDC) in Hinckley and creating a Day Case Unit.

Thank you to everybody who completed an engagement questionnaire. Your feedback has helped us understand what the proposed changes would mean for you and your families.

To learn more and read the engagement report, click here.

Click here to read the Step up to Great Mental Health consultation report.

Click here to read the Acute and Maternity Consultation Report.

Click here to read the Asthma Hub Report March 2022.

The local NHS is currently redesigning the Non-Emergency Patient Transport (NEPTS) service to meet the health system and population needs for the future. We have engaged with people to understand their experiences and what matters most to them about transport to services when it isn’t an emergency.  We want to ensure that eligible patients are transported safely, effectively, and sustainably between their nominated place of residence, to, from and between NHS-funded healthcare facilities in a timely manner, enabling them to receive their health care and treatment.

The Report of Findings outlines what we heard, along with a Summary of the Results.

We are looking at the future healthcare needs of people in and around Melton Mowbray.  We asked people for their feedback to enable us to plan services provided by your General Practice (GPs) and other practice staff.

The Report of Findings and the Report Summary from this survey highlights the areas you have indicated that matters most to you about the care you receive from your local practice.  This would help us to prioritise the way we organise and pay for services and help guide us when thinking about how to cope with the increase in the population in Melton Mowbray.  It will also help us to improve care for the higher numbers of sicker people and the general rise in demand for GP appointments and treatment and to design future communications and engagement plans to stimulate behaviour change.

Volunteering and other opportunities

There are lots of opportunities to volunteer for the local NHS. Click on the + symbols below to find out more about some of those opportunities.

The Leicester, Leicestershire, and Rutland (LLR) Citizens’ Panel is a forum for local people to share their views and opinions on a wide variety of health topics. Feedback from the panel is used to help us plan local services.

Anyone living in Leicester, Leicestershire or Rutland (LLR) can sign up. Members will receive a regular newsletter with updates and information about local health and social care services.

For more information about our Citizens’ Panel, including how to get involved and the work that they support us with, click here.

We work with local GP surgeries to support the development of Patient Participation Groups (PPG). These are groups of patients that help their surgery to work better with patients. Every GP surgery is expected to have a PPG.

We created a PPG Network and run monthly meetings to support PPGs to work more closely together, provide peer support and share good practice. During these meetings, we also update members on healthcare services in the area and provide them with the opportunity to share their views on future services and let us know what works well for patients within their practice and local area.

Each PPG is encouraged to join the Network and send at least one of their members to the monthly meetings.

Outside of the meetings, we keep members up to date about local and national NHS developments.

If you are interested in joining your own GP practice’s PPG, you may contact them directly or follow the volunteer link below. Many practices also have information on their websites.

Click here to view the PPG network meeting notes and recordings.

The PPIAG is a formally established  group within the local NHS to seek assurance that:

  • All proposals to change and improve healthcare services in Leicester, Leicestershire and Rutland are developed with appropriate and sufficient public and patient involvement.
  • Insights from patients, staff, carers and public that tell us what matters to them are regarded and have influenced the decision that are made in NHS work streams.

The group is at the forefront of supporting the design of improvement plans for services in Leicester, Leicestershire and Rutland.

The group meet on a monthly basis. A report is produced and approved at the subsequent meeting. Click here to view the most recent reports.

We are bringing together new mums and their families from across Leicester, Leicestershire and Rutland to create a social space where they can meet other mums and discuss their experience before, during and after birth with the people directly involved in the running of the services.

A Maternity and Neonatal Voices Partnership (MNVP) is a team of women and their families, commissioners and providers (midwives and doctors) working together to review and contribute to the development of local maternity care.

These have been created across the country so that every woman on the maternity pathway has a chance to have her voice heard about the service she is receiving.

The Leicester, Leicestershire and Rutland Maternity and Neonatal Voices Partnership is facilitated by Leicester Mammas. Visit the Facebook page here and visit the Better Births page here.

The local NHS Youth Advisory Board (YAB) is open to all 13 – 21 year olds who live in Leicester, Leicestershire and Rutland (LLR).

Members of the YAB support improvements to children and young people’s health care services by sharing their lived experiences during regular meetings.

Click here to find out more.


Make the difference and feel the difference

To register your interest for any of the above opportunities or to find out what other volunteering opportunities are available across the local NHS, follow the link below, which will direct you to the volunteering page on the Leicester, Leicestershire and Rutland Health and Wellbeing Partnership website.

Other ways to be involved with your NHS

The ICB recognises the Voluntary, Community and Social Enterprise (VCSE) sector is a key transformation, innovation and integration partner as we move forwards with the development of our Integrated Care System (ICS). The sector provides a strategic voice as well as being critical in the delivery of integrated and personalised care, and helping to reduce health inequalities, as part of a progressive health and care system.

The ICB is committed to ensuring that decision-making arrangements are supported by close working with the sector. We want the VCSE to have a key role in shaping, improving, engaging on and delivering services, as well as developing and supporting plans to tackle the causes of poor health.

Healthwatch are the independent champions for people who use health and social care services. They find out what matters to people and help make sure their views shape the support they need. Healthwatch also help people find the information they need about services in their area.

There are two Healthwatch organisations in our area:

  • Healthwatch Leicester and Leicestershire

    Healthwatch Leicester and Healthwatch Leicestershire are an independent watchdog that has been formed to make local health and social care services better for people. You can find out more about Healthwatch Leicester and Leicestershire by

  • Healthwatch Rutland
    Healthwatch Rutland, provides an opportunity for local people to have a voice on the health and social care services they use. You can find out more about Healthwatch Rutland by visiting:

Some of our meetings are open to the public to attend.

Click here to find out more.

Social media

Please follow us on social media for all our latest updates:

Involvement strategies and policies

Actively engaging people in different ways helps us to reduce inequalities in health and deliver services that meet the needs of our population. We have developed a People and Communities Strategy to outline how our ICB will achieve this.  It outlines a strategic approach to engagement, including the principles that underpin all our work. This collaborative strategy responds to the views and experiences from the local population and stakeholders collected over the last 2 years.

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