Be involved
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Involving you in decisions about health and care means we can shape services around the needs of local people.
When you share your insight and experiences, you’re helping us to improve the quality of care locally and the health and wellbeing of people in Leicester, Leicestershire and Rutland. It also helps us to ensure people make better, more informed use of health services.
We want to hear from all communities. Click here to visit the webpage dedicated to our approach to equality, diversity and inclusion.
Share your views
There are number of ways in which you can share your views, insights and experiences with us…
If you would like to share informal feedback about local healthcare services, you can email us via llricb-llr.beinvolved@nhs.net
If you would like to share feedback that requires further investigation, you may prefer to submit an enquiry or complaint.
You may wish to put your insights and experiences to good use by volunteering for your local NHS.
Or you can check our the live involvement activities below. We update this list regularly, adding details about new surveys, consultations, and events. Within this section, we also include involvement activities from our partners across the system, such as local authorities.
Click on the + symbols next to each live involvement activity below to find out more.
Live involvement activities
Healthwatch Leicester and Healthwatch Leicestershire are inviting members of the Deaf and hard-of-hearing community to share their experiences of accessing local health and social care services.
Since their last large-scale engagement with the deaf community in 2014, whereby a joint report was produced in partnership with the Leicester Deaf Forum and British Deaf Association, health and care services have undergone significant changes. This is a critical time to understand the current challenges and opportunities for Deaf people in Leicester and Leicestershire.
The deaf and hard of hearing community are asked to share their views on:
- How easy is it to access health services?
- What works well?
- Where are the gaps?
- What would make their experience better?
The feedback gathered will be used to improve and inform communication, access to services, and how they are delivered.
How can I share my views?
Click here to watch a video in British Sign Language giving an overview of this engagement and how to engage.
You can share your views:
- By completing a short anonymous survey by clicking here
- By attending a Community Drop in event, “Your day, have your say”, at the Leicester Deaf Centre, Wednesday 18 June 2025, 10am – 8pm. BSL interpreters available and refreshments provided.
Healthwatch Leicester and Leicestershire can also attend a meeting held by your organisation to gather people’s views. To arrange this, please contact 0116 257 4999 or enquiries@healthwatchll.com
Leicester City Council are asking people who smoke and live, work, or have a GP in Leicester to share their views and experience of smoking, in order for them to better understand smoking habits across Leicester. The insights gathered will be used to improve local stop smoking services.
Participants will have the change to enter a prize draw for a £200 voucher, and can receive a £50 thank-you voucher if they sign up for follow-up interviews or focus groups.
Click here to access the survey, which will take approximately 20 minutes to complete.
The NHS England Adult Mental Health Team are conducting a national patient feedback survey to hear the experiences of those who have used NHS 111 Mental Health Option.
The feedback will be analysed to identify areas where improvements can be made to enhance the quality of care provided by NHS 111 Mental Health Option.
Click here to share your experience.
NHS England, East Midlands want to hear from those who have had experience of surgical sperm retrieval, including those on the waiting list for treatment, to help inform any planned improvements to surgical sperm retrieval services across the Midlands.
Click here to complete their short, anonymous survey to share your experience.
What you told us
We want to keep you updated about the things that you have taken the time to share your thoughts and feedback on. Click on the + symbols (next to closed involvement activities below) to find out what we have done with those insights.
You may also wish to read our press releases here.
Closed involvement activities
Between January and March 2025, we consulted on proposals to improve services for people in and around Rutland by bringing together two existing services – the Minor Injuries Unit and the Urgent Care Centre, creating a Minor Illness Service which would be open 7 days a week in Rutland Memorial Hospital.
1349 responses were included in the analysis. Read the consultation report of findings here.
On Friday 28 March 2025 at NSPCC National Training Centre, we hosted an all-day event to hear the views of those who had been treated for cancer in the last three years, or have a long-term health condition.
During this event we discussed the health passport, where attendees were asked to share their insights on what this would mean for people with cancer and long-term conditions. The passport is being developed for use across Leicester, Leicestershire and Rutland, and the feedback gathered was helpful in refining the health passport so it would be better tailored for those who would use it.
We also discussed the results of the National Cancer Survey, and encouraged attendees to share their views about the results, and also to share their experiences of cancer treatment and support across Leicester, Leicestershire and Rutland.
Change NHS was launched by NHS England in October 2024 to hear people’s views, experiences and ideas about healthcare to help shape the 10 Year Health Plan for England. This engagement closed in April 2025.
There were several ways people could get involved, including
- completing a survey focused on the three shifts that the Government, health service, and experts agree need to happen;
- sharing your experiences of health and care;
- and sharing your ideas for change.
Locally, we conducted several workshops with young people, the voluntary and community sector, some patient groups, and NHS staff to hear their views and ideas about the 10-year health plan.
Click here to view the Change NHS website to learn more about the national engagement and to read any updates since the engagement closed. To ensure you are regularly updated, register to keep up to date and hear about when the Plan is published.
NHS Integrated Care Boards across the East Midlands (covering Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, Rutland, Derby, Leicester, and Nottingham) asked people across the region for their views on a new, unified fertility policy. This policy will help ensure everyone has fair and equal access to IVF and other fertility treatments, no matter where they live or their background.
East Midlands Fertility Policy Review – Engagement Report February 2025
Huge Thanks to Everyone Who Took Part!
What’s Next?
Your feedback will feed into the development of a Business Case, which each individual ICB will review and hopefully approve. There may be more public engagement later, especially on specific parts of the policy.
We will continue to share updates on the online engagement platform. However, if you have any specific questions you can contact NHS Derby and Derbyshire ICB Engagement Team (the ICB leading on this work):
- Call: 01332 981 601
- Email: ddicb.engagement@nhs.net
- Submit a question on the website: derbyshireinvolvement.co.uk/fertilityreview
The public engagement for the draft All-Age Palliative and End of Life Strategy began on 7 August 2024 and, following a two-week extension, lasted nearly 10 weeks, concluding on 13 October 2024. Read the report to find out what respondents thought about the draft strategy.
Between July and August 2024, we consulted on a proposal to stop providing gluten-free prescriptions. Please see the report of findings.
Leicester, Leicestershire and Rutland Integrated Care Board’s (LLR ICB) has completed its ‘What You Saying?’ Young Voices on Healthcare engagement. We are now excited to present the findings of the large-scale research with children, young people, families and professionals at an event hosted and facilitated by young people.
A celebration event presented by young people and members of the LLR ICB’s Engagement team was held on 9 October 2024 to present the report of findings in a short summary video.
Click here for more information about the event, to read the report of findings and watch the summary video.
Between January and March 2024, all patients aged 16 and over registered at a GP practice in Leicester, Leicestershire and Rutland were invited to tell us about their most recent experiences of using their GP practice. Their responses will help local services improve.
Read the Report of Findings.
We asked people in and around Lutterworth for their views about proposals for local health services.
Specialist homeless and asylum seeker GP services are currently provided to people living in Leicester City by contracts that will end on 31 March 2025. We are looking into how services will be provided to homeless and asylum seeker patients in Leicester, Leicestershire and Rutland after the contracts ends.
Proposals for how we could deliver homeless and asylum GP services in the future were developed and people were asked to share their views via a consultation survey.
Thank you to everybody who participated in the consultation. Your feedback has helped us understand what the proposed changes would mean for you and your family.
Click here to read the homeless GP service consultation report.
Click here to read the asylum seeker GP service consultation report.
Read the evaluation report for this project, which involved the voluntary, community and social enterprise (VCSE) sector and Integrated Care Board working together to divert people away from A&E when they could have been treated better elsewhere.
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. To view the latest results, follow this link: https://gp-patient.co.uk/
Click here to see the GP Practice Survey (September 2021) Main Report of Findings
Click here to see the GP Practice Survey (September 2021) Report of Findings Summary Slides.
We recently asked for your views on our draft 5-Year Joint Plan. Thank you for those who completed the survey. All feedback will be used to influence the next version of the Plan. To learn more, click here.
We asked to hear from people local to Hinckley and Bosworth, and anyone else with an interest, about proposals to improve community health services in Hinckley. The proposals included building a new Community Diagnostic Centre (CDC) in Hinckley and creating a Day Case Unit.
Thank you to everybody who completed an engagement questionnaire. Your feedback has helped us understand what the proposed changes would mean for you and your families.
To learn more and read the engagement report, click here.
43 young people aged from 8 to 20 years old from across Leicester, Leicestershire and Rutland gave their views and opinions on GP Remote Consultations. Read the report here: Youth Voice on GP Remote Consultation January to April 2023
[Issue with report – to be uploaded shortly] Click here to see the System-Wide Consolidation of Enhanced Access Engagement Report of Findings (January 2023)
We are looking at the future healthcare needs of people in and around Melton Mowbray. We asked people for their feedback to enable us to plan services provided by your General Practice (GPs) and other practice staff.
The Report of Findings and the Report Summary from this survey highlights the areas you have indicated that matters most to you about the care you receive from your local practice. This would help us to prioritise the way we organise and pay for services and help guide us when thinking about how to cope with the increase in the population in Melton Mowbray. It will also help us to improve care for the higher numbers of sicker people and the general rise in demand for GP appointments and treatment and to design future communications and engagement plans to stimulate behaviour change.
The local NHS is currently redesigning the Non-Emergency Patient Transport (NEPTS) service to meet the health system and population needs for the future. We have engaged with people to understand their experiences and what matters most to them about transport to services when it isn’t an emergency. We want to ensure that eligible patients are transported safely, effectively, and sustainably between their nominated place of residence, to, from and between NHS-funded healthcare facilities in a timely manner, enabling them to receive their health care and treatment.
The Report of Findings outlines what we heard, along with a Summary of the Results.
Click here to read the Asthma Hub Report March 2022.
Click here to read the Step up to Great Mental Health Consultation Report of Findings.
Click here to read the Acute and Maternity Consultation Report of Findings.
Click here to see the Covid-19 Vaccination Survey (March 2021) Main Report of Findings.
Click here to see the Covid-19 Vaccination Survey (March 2021) Report of Findings Summary Slides.
Click here to see the Community Services Redesign (January 2019) Report of Findings.
Volunteering and other opportunities
There are lots of opportunities to volunteer for the local NHS. Click on the + symbols below to find out more about some of those opportunities.
The Leicester, Leicestershire, and Rutland (LLR) Citizens’ Panel is a forum for local people to share their views and opinions on a wide variety of health topics. Feedback from the panel is used to help us plan local services.
Anyone living in Leicester, Leicestershire or Rutland (LLR) can sign up. Members will receive a regular newsletter with updates and information about local health and social care services.
For more information about our Citizens’ Panel, including how to get involved and the work that they support us with, click here.
We work with local GP surgeries to support the development of Patient Participation Groups (PPG). These are groups of patients that help their surgery to work better with patients. Every GP surgery is expected to have a PPG.
We created a PPG Network and run monthly meetings to support PPGs to work more closely together, provide peer support and share good practice. During these meetings, we also update members on healthcare services in the area and provide them with the opportunity to share their views on future services and let us know what works well for patients within their practice and local area.
Each PPG is encouraged to join the Network and send at least one of their members to the monthly meetings.
Outside of the meetings, we keep members up to date about local and national NHS developments.
If you are interested in joining your own GP practice’s PPG, you may contact them directly or follow the volunteer link below. Many practices also have information on their websites.
Click here to view the PPG network meeting notes and recordings.
The PPIAG is a formally established group within the local NHS to seek assurance that:
- All proposals to change and improve healthcare services in Leicester, Leicestershire and Rutland are developed with appropriate and sufficient public and patient involvement.
- Insights from patients, staff, carers and public that tell us what matters to them are regarded and have influenced the decision that are made in NHS work streams.
The group is at the forefront of supporting the design of improvement plans for services in Leicester, Leicestershire and Rutland.
The group meet on a monthly basis. A report is produced and approved at the subsequent meeting. Click here to view the most recent reports.
We are bringing together new mums and their families from across Leicester, Leicestershire and Rutland to create a social space where they can meet other mums and discuss their experience before, during and after birth with the people directly involved in the running of the services.
A Maternity and Neonatal Voices Partnership (MNVP) is a team of women and their families, commissioners and providers (midwives and doctors) working together to review and contribute to the development of local maternity care.
These have been created across the country so that every woman on the maternity pathway has a chance to have her voice heard about the service she is receiving.
The Leicester, Leicestershire and Rutland Maternity and Neonatal Voices Partnership is facilitated by Leicester Mammas. Visit the Facebook page here.
For more information about the Leicester, Leicestershire and Rutland Maternity and Neonatal Voices Partnership, click here.
The local NHS Youth Advisory Board (YAB) is open to all 13 – 21 year olds who live in Leicester, Leicestershire and Rutland (LLR).
Members of the YAB support improvements to children and young people’s health care services by sharing their lived experiences during regular meetings.
Click here to find out more.
The University Hospitals of Leicester’s (UHL) Youth Forum is made up of young people (13-24) who aim to improve the quality of care for all who access the Leicester Children’s Hospital. Email to find out more: LeicesterYouthForum@uhl-tr.nhs.uk
Volunteer
To register your interest for any of the above opportunities or to find out what other volunteering opportunities are available across the local NHS, follow the link below, which will direct you to the volunteering page on the Leicester, Leicestershire and Rutland Health and Wellbeing Partnership website.
Other ways to be involved with your NHS
The ICB recognises the Voluntary, Community and Social Enterprise (VCSE) sector is a key transformation, innovation and integration partner as we move forwards with the development of our Integrated Care System (ICS). The sector provides a strategic voice as well as being critical in the delivery of integrated and personalised care, and helping to reduce health inequalities, as part of a progressive health and care system.
The ICB is committed to ensuring that decision-making arrangements are supported by close working with the sector. We want the VCSE to have a key role in shaping, improving, engaging on and delivering services, as well as developing and supporting plans to tackle the causes of poor health.
Healthwatch are the independent champions for people who use health and social care services. They find out what matters to people and help make sure their views shape the support they need. Healthwatch also help people find the information they need about services in their area.
There are two Healthwatch organisations in our area:
- Healthwatch Leicester and Leicestershire
Healthwatch Leicester and Healthwatch Leicestershire are an independent watchdog that has been formed to make local health and social care services better for people. You can find out more about Healthwatch Leicester and Leicestershire by
visiting: https://healthwatchll.com/ - Healthwatch Rutland
Healthwatch Rutland, provides an opportunity for local people to have a voice on the health and social care services they use. You can find out more about Healthwatch Rutland by visiting: https://www.healthwatchrutland.co.uk/
Some of our meetings are open to the public to attend.
Involvement strategies and policies
Actively engaging people in different ways helps us to reduce inequalities in health and deliver services that meet the needs of our population. We have developed a People and Communities Strategy to outline how our ICB will achieve this. It outlines a strategic approach to engagement, including the principles that underpin all our work. This collaborative strategy responds to the views and experiences from the local population and stakeholders collected over the last 2 years.
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