Be involved

By involving people in decisions about their health and care we will improve health and wellbeing, the quality of care provided and ensure people make better, more informed use of health services. Involving people means we can shape health and care around the needs of local people through the insights we gain from their experiences as a patient or service user. 

Actively engaging people in different ways helps us to reduce inequalities in health and deliver services that meet the needs of our population. We have developed a People and Communities Strategy to outline how our ICB will achieve this.  It outlines a strategic approach to engagement, including the principles that underpin all our work. This collaborative strategy responds to the views and experiences from the local population and stakeholders collected over the last 2 years.

There are lots of ways that you can get involved in helping us to shape and develop our health services to make sure they meet the needs of you and everyone in the community.

Non-Emergency Patient Transport Services

The local NHS is currently redesigning the Non-Emergency Patient Transport (NEPTS) service to meet the health system and population needs for the future. We have engaged with people to understand their experiences and what matters most to them about transport to services when it isn’t an emergency.  We want to ensure that eligible patients are transported safely, effectively, and sustainably between their nominated place of residence, to, from and between NHS-funded healthcare facilities in a timely manner, enabling them to receive their health care and treatment.

The Report of Findings outlining what we heard is available for you to view, along with a Summary of the results.


Melton Mowbray Community Feedback

We are looking at the future healthcare needs of people in and around Melton Mowbray.  We asked people for their feedback to enable us to plan services provided by your General Practice (GPs) and other practice staff.

The Report of Findings and the Report Summary from this survey highlights the areas you have indicated that matters most to you about the care you receive from your local practice.  This would help us to prioritise the way we organise and pay for services and help guide us when thinking about how to cope with the increase in the population in Melton Mowbray.  It will also help us to improve care for the higher numbers of sicker people and the general rise in demand for GP appointments and treatment and to design future communications and engagement plans to stimulate behaviour change.

Citizens’ Panel

The Leicester, Leicestershire, and Rutland (LLR) Citizens’ Panel is a forum for local people to share their views and opinions on a wide variety of health topics, feedback from the panel is used to help us plan local services.

Anyone living in Leicester, Leicestershire and Rutland (LLR) can sign up and members will receive a regular newsletter with updates and information about health and social care services in LLR.

For more information about our Citizens’ Panel, including how to get involved and the work that they support us with please click here.

Patient Participation Groups (PPG)

The Leicester, Leicestershire and Rutland Integrated Care Board (ICB) works with our GP practices to support the development of Patient Participation Groups (PPG). PPGs are groups of patients registered with a surgery who help the practice to work with patients patients, doctors and staff. Every GP Practice is expected to have a PPG.

We support the PPGs by running a network and meetings to help them work more closely together, provide peer support and networking and to share good practice.

Our ICB organises regular meetings which allows the representatives of all the PPGs in Leicester, Leicestershire, and Rutland to meet up, network and discuss ideas and share best practice. These meetings also allow us to update patients on healthcare services in the area and provide an opportunity for patients to give us their views on future services and what works well for patients within their practice and local area.

Each PPG is invited to provide at least one representative to be a member of the network and attend these meetings.

The network meets at least twice during the year, sometimes with all 31 PPGs and sometimes in smaller locality groupings.

We also keep PPG members up to date with information about developments in the NHS locally and nationally.

If you are interested in joining your own GP practice’s PPG, please contact them directly. Many practices also have information on their websites.

You can view recent PPG network meetings that have taken place on Zoom, if you have been unable to attend.

The Public and Patient Involvement Assurance Group (PPIAG)

The Public and Patient Involvement Assurance Group (PPIAG) is a formally established  group within the local NHS to seek assurance that:

  • All proposals to change and improve healthcare services in Leicester, Leicestershire and Rutland are developed with appropriate and sufficient public and patient involvement.
  • Insights from patients, staff, carers and public that tell us what matters to them are regarded and have influenced the decision that are made in NHS work streams.

The group is at the forefront of supporting the design of improvement plans for services in Leicester, Leicestershire and Rutland.

The group meet on a monthly basis and produce a PPIAG report approved at the subsequent meeting:

If you wish to see PPIAG meeting reports from meetings prior to March 2022, please email

Other Trust memberships

Further information to follow.

Social Media

Please follow us on social media for all our latest updates:

ICB meetings

Some of our meetings are open to the public to attend.  Click here for more details


Healthwatch are the independent champions for people who use health and social care services. They find out what matters to people and help make sure their views shape the support they need. Healthwatch also help people find the information they need about services in their area.

There are two Healthwatch organisations in our area:

  • Healthwatch Leicester and Leicestershire

    Healthwatch Leicester and Healthwatch Leicestershire are an independent watchdog that has been formed to make local health and social care services better for people. You can find out more about Healthwatch Leicester and Leicestershire by

  • Healthwatch Rutland
    Healthwatch Rutland, provides an opportunity for local people to have a voice on the health and social care services they use.


You can find out more about Healthwatch Rutland by visiting:

Voluntary and Community Sector Alliance

The ICB recognises the Voluntary, Community and Social Enterprise (VCSE) sector is a key transformation, innovation and integration partner as we move forwards with the development of our Integrated Care System (ICS). The sector provides a strategic voice as well as being critical in the delivery of integrated and personalised care, and helping to reduce health inequalities, as part of a progressive health and care system.

The ICB is committed to ensuring that decision-making arrangements are supported by close working with the sector. We want the VCSE to have a key role in shaping, improving, engaging on and delivering services, as well as developing and supporting plans to tackle the causes of poor health.

Find out more by emailing