Contact us

Function

Details

Accreditation of suppliers for new contracts for elective services

Please contact llricb-llr.contracting@nhs.net . 

If your enquiry is a Freedom of Information Request, then please see contact details under the Freedom of Information Request section below.

Autism and ADHD – assessments and support

For information and support services please find the link here – Autism and ADHD: assessments and support – LLR ICB .

Complaints and compliments

We would encourage you to discuss any concerns or complaints you have regarding your NHS treatment and care with your healthcare provider (the organisation where you received the NHS service, for example the hospital trust, your GP surgery, dental surgery, optician or pharmacy). This would be the quickest way to resolve your concern or complaint.

If this is not possible then you can raise a complaint with NHS Leicester, Leicestershire and Rutland Integrated Care Board (as the organisation that paid for the NHS service or care you received).

Your complaint should be made as soon as possible and at the most within a year of the event or within a year of you realising that you have something you want to complain about.  You can make a complaint on your own or on behalf of someone else with their permission.

A complaint can be raised with either the healthcare provider or the LLR ICB but not with both.

The LLR ICB Complaints Management Policy can be found here

LLR-ICB-CORP-017-Complaints-Management-Policy-v1-22.1.2024-FINAL-APPROVED-CG-Tel-updated-Oct-25.pdf

What information will I have to provide to support my complaint?

To respond to your complaint, we would require:

• Your full name
• Correspondence address (postal or email)
• A summary of what has happened
  • noting the healthcare provider / service the complaint is being raised against
  • the timeframe / dates you are referring to in your complaint
  • the outcome you are looking for from your complaint

Following receipt of your complaint a member of the LLR ICB Corporate Governance Team will contact you regarding the next step in the process.

Raising a complaint with the LLR ICB:

If you would like to raise a complaint with the LLR ICB please email llricb-llr.Complaints@nhs.net

POhWER NHS Complaints Service

POhWER NHS Complaints Service can support you to make a complaint and offer a free and confidential service that is independent of the NHS.

Website: https://www.pohwer.net/east-midlands-and-yorkshire-and-the-humber

Post:

POhWER

PO Box 14043

Birmingham

B6 9BL

Telephone: 0300 200 0084

What do you do if you are still unhappy with the complaint response you have received from the LLR ICB?

You do have the right to approach the Parliamentary and Health Services Ombudsman to consider your complaint further.

Website: https://www.ombudsman.org.uk/

Email: phso.enquiries@ombudsman.org.uk 

Post:

Parliamentary and Health Service Ombudsman

Citygate

47 – 51 Mosley Street

Manchester

M2 3HQ

Telephone: 0345 015 4033

Conflicts of Interest Guardian

Mr Afzal Ismail, Non-Executive Member and Chair of the Audit Committee is the ICB’s Conflicts of Interest Guardian. He is responsible for providing impartial and unconflicted advice and judgement to the ICB Board, further strengthening the scrutiny and transparency of the ICB’s decision making processes.

The Conflicts of Interest Guardian is a safe point of contact for employees of the ICB to raise concerns in relation to conflicts of interest.  They will provide independent advice and judgment where there is any doubt about how to apply conflicts of interest policies and principles in individual situations within the organisation – they will provide advice to employees on minimising the risks of conflicts of interest within the organisation.

The Conflicts of Interest Guardian can be contacted via email: llricb-llr.enquiries@nhs.net

Continuing healthcare

For all enquiries related to Continuing Health Care please contact the Midlands and Lancashire Continuing Health Care Team via telephone on 0116 504 0112 or email mlcsu.spallr@nhs.net.

For further information related to Continuing Health Care please find a link to the Personalisation page Personalisation – LLR ICB .

Data Protection Impact Assessment (DPIA)

Information pertaining to Data Protection Impact Assessments (DPIA) undertaken by the organisation can be found at the following link https://leicesterleicestershireandrutland.icb.nhs.uk/publications/ 

Dental, GP services, pharmacy services

If you are struggling to find a dentist in your area, you can use the NHS Find a dentist website https://www.nhs.uk/service-search/find-a-dentist

If you require urgent general dental care, please call NHS 111. For further information please find a link to dental access and care https://leicesterleicestershireandrutland.icb.nhs.uk/your-health/urgent-dental-care/ .

If you need to register with a GP Surgery please review the information on the following website: https://www.nhs.uk/nhs-services/gps/how-to-register-with-a-gp-surgery/

If you need to locate a pharmacy in your area, please review the following website: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

If your enquiry is a Freedom of Information Request, then please see contact details under the Freedom of Information Request section below.

If you have a general enquiry relating to a Dental Practice, General Practice or Pharmacy then please complete the contact form.

Finance

(ICB Finance)

The e-mail address for SBS payment enquiries is sbs.commissioningorgs@nhs.net. 

The address for any other finance queries, not relating to invoice payments would be llricb-lc.financeenquiries@nhs.net

Organisations contacting the LLR ICB please ensure that you comply with information governance and Data Protection Act 2018 / UK GDPR requirements.

If your enquiry is a Freedom of Information Request, then please see contact details under the Freedom of Information Request section below.

Freedom of Information request

The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, such as the NHS.

Before you make a request, please do review the Freedom of Information Disclosure Log which contains details of responses we have already provided to the public.  This information is available at the following link https://leicesterleicestershireandrutland.icb.nhs.uk/publications/

What information can I request from LLR ICB?

A Freedom of Information Request can be made for information held by NHS Leicester, Leicestershire and Rutland Integrated Care Board.

Making a Freedom of Information request

We will require the following information from you:

• Your full name
• Your correspondence address (postal or email)
• The specific information you are requesting.

Please make your request via llricb-llr.FOI@nhs.net.

What happens when my request is received?

Your request will be acknowledged.

We will:

• Contact you as soon as possible to request clarification (if required) that will help us to answer your request;
• Provide a response to your FOI request within 20 working days after receiving the request, unless an extension is agreed;
• Inform you if we don’t hold the information and, if we can, advise you who does;
• Inform you should your request exceed the cost limit specified in the ICO Fees Regulations and invite you to submit a further, narrower or refined request;
• Where appropriate, advise that we hold the information but are not releasing it, citing the relevant exemption from the FoI Act 2000;
• Where appropriate, advise that we are refusing your request on the basis that it repeated or vexatious
• Where appropriate, tell you that we need more time to coordinate a response or to consider the public interest test in relation to your request. We will then specify a new deadline date – this should not be later than 40 days after receipt of your request.

What happens if I am unhappy with the response I receive or the way my request was handled?

If you are unhappy with the Freedom of Information response provided, please contact the LLR ICB Corporate Governance Team via the online contact form for further clarification in relation to the response you have received.

If you remain dissatisfied, you can apply to  the Information Commissioner’s Office, who will consider whether the organisation has compiled with its obligations under the Act and can require the organisation to remedy any problems.

Website: https://ico.org.uk

Post:

FOI / EIR Complaints resolution

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

If you would like to make an FOI request to the LLR ICB please email llricb-llr.FOI@nhs.net

The LLR ICB FOI Policy can be found at the following link https://leicesterleicestershireandrutland.icb.nhs.uk/publications/

Media enquiries

For media enquiries to the LLR ICB please email: llricb-llr.pressoffice@nhs.net.

Our Press Office is available from 9am to 5pm Monday to Friday.

Medicines Optimatisation

If your enquiry relates to the following, then please forward your request to the relevant organisation:

·       For information regarding medical prescribers please contact Primary Care Support England: https://pcse.england.nhs.uk/help

·       Information about Primary Care Rebate Schemes (PCRS) can be found on the following webpage: https://leicesterleicestershireandrutland.icb.nhs.uk/publications/

For information regarding medicines and prescribing please email: llricb-llr.medicinesoptimisation@nhs.net

Organisations contacting the LLR ICB please ensure that you comply with information governance and Data Protection Act 2018 / UKGDPR requirements.

If your enquiry is a Complaint or a Freedom of Information Request, then please see the contact details under the relevant sections above.

Privacy Notice

Use the following link to take you to our Privacy Notice page which explains how your information is stored, used and shared by NHS Leicester, Leicestershire and Rutland ICB. 

You can visit the Privacy Notice page at the following: Privacy Notice – LLR ICB

Safeguarding

Are you worried that you or someone you know is being harmed?

Use this link and choose ‘Report Concerns’  Policies and Procedures – Leicestershire and Rutland Safeguarding Partnerships Business Office (lrsb.org.uk)

Subject Access Request (SAR)

The Data Protection Act 2018 (DPA2018) and the UK General Data Protection Regulation (UKGDPR) provides living individuals the right to request access to their personal records that are held by an organisation.  This is commonly referred to as a Data Subject Access Request or a Subject Access Request.

Please note as a commissioning organisation, LLR ICB do not hold medical records as these are held by the organisations providing healthcare services. Please contact the healthcare provider if your request relates specifically to your medical records.

Who can make a Subject Access Request?

Anyone can make a Subject Access Request for access to their own personal information. In addition, an individual may nominate a representative (such as a solicitor or relative) to submit a Subject Access Request on their behalf. In such an instance, there must be a valid consent form signed by the individual who is authorising the release of the information unless the individual does not have capacity.  In those circumstances the relevant legally appointed representative may authorise the access.

What Information can I request under a Subject Access Request?

You may only make a Subject Access Request for access to your own personal information held by Leicester, Leicestershire and Rutland Integrated Care Board.

Making a Subject Access Request:

We would recommend that a request is made in writing wherever possible and for this we would require:

• Your full name
• Correspondence address (postal or email) and contact details
• A comprehensive list of what personal data you would like access to
• Any details, relevant dates, or search criteria that will help the organisation identify the information
• Details of how you would like to receive the information (e.g., by email or print out by post).

Please make your request via llricb-llr.InformationGovernance@nhs.net. 

What happens if I am unhappy with the response I receive or the way my request was handled?

If you are unhappy with the response provided to your Subject Access Request, please contact the LLR ICB Corporate Governance Team via the online contact form.

If you remain dissatisfied, you can apply to  the Information Commissioner’s Office, who will consider whether the organisation has compiled with its obligations under the Act and can require the organisation to remedy any problems.

Website: https://ico.org.uk

Post:

FOI / EIR Complaints resolution

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

If you would like to make a SAR request to the LLR ICB please email llricb-llr.InformationGovernance@nhs.net

Vaccinations

For all enquiries regarding the ICB’s vaccinations programme including travel vaccinations please email: llr.vaccopcentre@nhs.net

Weight management support

For information including weight management services and diabetes management can be found on the following weblink https://leicesterleicestershireandrutland.icb.nhs.uk/your-health/long-term-conditions/weight-management/