{"id":24949,"date":"2025-09-16T17:01:20","date_gmt":"2025-09-16T17:01:20","guid":{"rendered":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?page_id=24949"},"modified":"2025-09-17T11:10:05","modified_gmt":"2025-09-17T11:10:05","slug":"patient-charter","status":"publish","type":"page","link":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/your-health\/find-the-right-service\/your-gp-practice\/patient-charter\/","title":{"rendered":"\u0aa6\u0ab0\u0acd\u0aa6\u0ac0 \u0a9a\u0abe\u0ab0\u0acd\u0a9f\u0ab0"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"24949\" class=\"elementor elementor-24949\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-39395d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39395d6\" 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\u0ab0\u0abe\u0ab7\u0acd\u0a9f\u0acd\u0ab0\u0ac0\u0aaf\u00a0<strong>\u0aa6\u0ab0\u0acd\u0aa6\u0ac0 \u0a9a\u0abe\u0ab0\u0acd\u0a9f\u0ab0<\/strong>\u00a0\u0a9c\u0ac7 \u0aa4\u0aae\u0aa8\u0ac7 \u0aa4\u0aae\u0abe\u0ab0\u0abe GP \u0aaa\u0acd\u0ab0\u0ac7\u0a95\u0acd\u0a9f\u0abf\u0ab8 \u0aaa\u0abe\u0ab8\u0ac7\u0aa5\u0ac0 \u0ab6\u0ac1\u0a82 \u0a85\u0aaa\u0ac7\u0a95\u0acd\u0ab7\u0abe \u0ab0\u0abe\u0a96\u0ab5\u0ac0 \u0a85\u0aa8\u0ac7 \u0aa4\u0aae\u0ac7 \u0aa4\u0aae\u0abe\u0ab0\u0ac0 GP \u0a9f\u0ac0\u0aae \u0aaa\u0abe\u0ab8\u0ac7\u0aa5\u0ac0 \u0ab6\u0acd\u0ab0\u0ac7\u0ab7\u0acd\u0aa0 \u0a95\u0ac7\u0ab5\u0ac0 \u0ab0\u0ac0\u0aa4\u0ac7 \u0aae\u0ac7\u0ab3\u0ab5\u0ac0 \u0ab6\u0a95\u0acb \u0a9b\u0acb \u0aa4\u0ac7 \u0ab8\u0aae\u0a9c\u0ab5\u0abe\u0aae\u0abe\u0a82 \u0aae\u0aa6\u0aa6 \u0a95\u0ab0\u0ab5\u0abe \u0aae\u0abe\u0a9f\u0ac7 \u0ab5\u0abf\u0a95\u0ab8\u0abe\u0ab5\u0ab5\u0abe\u0aae\u0abe\u0a82 \u0a86\u0ab5\u0acd\u0aaf\u0ac1\u0a82 \u0a9b\u0ac7.\u00a0<a href=\"https:\/\/www.england.nhs.uk\/publication\/you-and-your-general-practice\/\" target=\"_blank\" rel=\"noopener\">\u0aa4\u0aae\u0ac7 \u0a9a\u0abe\u0ab0\u0acd\u0a9f\u0ab0 \u0ab8\u0a82\u0aaa\u0ac2\u0ab0\u0acd\u0aa3 \u0ab5\u0abe\u0a82\u0a9a\u0ac0 \u0ab6\u0a95\u0acb \u0a9b\u0acb, \u0a9c\u0ac7\u0aae\u0abe\u0a82 \u0ab5\u0abf\u0ab5\u0abf\u0aa7 \u0aad\u0abe\u0ab7\u0abe\u0a93\u0aa8\u0acb \u0ab8\u0aae\u0abe\u0ab5\u0ac7\u0ab6 \u0aa5\u0abe\u0aaf \u0a9b\u0ac7.\u00a0<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4431382 elementor-widget elementor-widget-text-editor\" data-id=\"4431382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0a9c\u0acb \u0aa4\u0aae\u0ac7 \u0aaa\u0acd\u0ab0\u0aa4\u0abf\u0ab8\u0abe\u0aa6 \u0a86\u0aaa\u0ab5\u0abe \u0aae\u0abe\u0a82\u0a97\u0aa4\u0abe \u0ab9\u0acb \u0a85\u0aa5\u0ab5\u0abe \u0a95\u0acb\u0a88 \u0a9a\u0abf\u0a82\u0aa4\u0abe \u0ab5\u0acd\u0aaf\u0a95\u0acd\u0aa4 \u0a95\u0ab0\u0ab5\u0abe \u0aae\u0abe\u0a82\u0a97\u0aa4\u0abe \u0ab9\u0acb, \u0aa4\u0acb \u0ab8\u0acc \u0aaa\u0acd\u0ab0\u0aa5\u0aae \u0aa4\u0aae\u0abe\u0ab0\u0ac7 \u0aa4\u0aae\u0abe\u0ab0\u0abe GP \u0aaa\u0acd\u0ab0\u0ac7\u0a95\u0acd\u0a9f\u0abf\u0ab8\u0aa8\u0acb \u0ab8\u0a82\u0aaa\u0ab0\u0acd\u0a95 \u0a95\u0ab0\u0ab5\u0acb \u0a9c\u0acb\u0a88\u0a8f. \u0a9c\u0acb \u0aa4\u0aae\u0aa8\u0ac7 \u0a86\u0aae\u0abe\u0a82 \u0a86\u0ab0\u0abe\u0aae\u0aa6\u0abe\u0aaf\u0a95 \u0aa8 \u0ab2\u0abe\u0a97\u0ac7 \u0aa4\u0acb \u0aa4\u0aae\u0ac7 \u0ab9\u0ac7\u0ab2\u0acd\u0aa5\u0ab5\u0acb\u0a9a \u0a85\u0aa5\u0ab5\u0abe \u0a85\u0aae\u0abe\u0ab0\u0acb \u0aaa\u0aa3 \u0ab8\u0a82\u0aaa\u0ab0\u0acd\u0a95 \u0a95\u0ab0\u0ac0 \u0ab6\u0a95\u0acb \u0a9b\u0acb:<\/p><ul><li><a href=\"https:\/\/www.healthwatchll.com\/contact-us\" target=\"_blank\" rel=\"noopener\">\u0ab9\u0ac7\u0ab2\u0acd\u0aa5\u0ab5\u0acb\u0a9a \u0ab2\u0ac7\u0ab8\u0acd\u0a9f\u0ab0 \u0a85\u0aa8\u0ac7 \u0ab2\u0abf\u0ab8\u0ac7\u0ab8\u0acd\u0a9f\u0ab0\u0ab6\u0abe\u0aaf\u0ab0<\/a><\/li><li><a href=\"https:\/\/www.healthwatchrutland.co.uk\/contact-us\" target=\"_blank\" rel=\"noopener\">Healthwatch Rutland<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea52109 elementor-widget elementor-widget-heading\" data-id=\"ea52109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0a87\u0aa8\u0acd\u0a9f\u0abf\u0a97\u0acd\u0ab0\u0ac7\u0a9f\u0ac7\u0aa1 \u0a95\u0ac7\u0ab0 \u0aac\u0acb\u0ab0\u0acd\u0aa1 \u0aa6\u0acd\u0ab5\u0abe\u0ab0\u0abe \u0aaa\u0acd\u0ab0\u0aa4\u0abf\u0ab8\u0abe\u0aa6 \u0a86\u0aaa\u0ab5\u0acb<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a52e70 elementor-widget elementor-widget-text-editor\" data-id=\"0a52e70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>\u0a85\u0aae\u0abe\u0ab0\u0abe \u0ab5\u0abe\u0aaa\u0ab0\u0acb <a href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/contact\/\">\u0ab8\u0abe\u0aae\u0abe\u0aa8\u0acd\u0aaf \u0aaa\u0ac2\u0a9b\u0aaa\u0ab0\u0a9b \u0a93\u0aa8\u0ab2\u0abe\u0a87\u0aa8 \u0ab8\u0a82\u0aaa\u0ab0\u0acd\u0a95 \u0aab\u0acb\u0ab0\u0acd\u0aae<\/a><\/li><li>\u0a88\u0aae\u0ac7\u0ab2:\u00a0<a href=\"mailto:llricb-llr.enquiries@nhs.net\" target=\"_blank\" rel=\"noopener\">llricb-llr.enquiries@nhs.net<\/a>\u00a0<\/li><li>\u0a95\u0ac9\u0ab2 \u0a95\u0ab0\u0acb: 0116 295 3405 - \u0ab8\u0acb\u0aae\u0ab5\u0abe\u0ab0\u0aa5\u0ac0 \u0ab6\u0ac1\u0a95\u0acd\u0ab0\u0ab5\u0abe\u0ab0 \u0ab8\u0ab5\u0abe\u0ab0\u0ac7 8:30 \u0aa5\u0ac0 \u0ab8\u0abe\u0a82\u0a9c\u0ac7 4:00 \u0ab5\u0abe\u0a97\u0acd\u0aaf\u0abe \u0ab8\u0ac1\u0aa7\u0ac0<\/li><li>\u0ab2\u0a96\u0acb: NHS \u0ab2\u0ac7\u0ab8\u0acd\u0a9f\u0ab0, \u0ab2\u0ac7\u0ab8\u0acd\u0a9f\u0ab0\u0ab6\u0abe\u0aaf\u0ab0 \u0a85\u0aa8\u0ac7 \u0ab0\u0a9f\u0ab2\u0ac7\u0aa8\u0acd\u0aa1 \u0a87\u0aa8\u0acd\u0a9f\u0abf\u0a97\u0acd\u0ab0\u0ac7\u0a9f\u0ac7\u0aa1 \u0a95\u0ac7\u0ab0 \u0aac\u0acb\u0ab0\u0acd\u0aa1 (ICB), \u0ab0\u0ac2\u0aae G30, \u0aaa\u0ac7\u0aa8 \u0ab2\u0acb\u0aaf\u0aa1 \u0aac\u0abf\u0ab2\u0acd\u0aa1\u0ac0\u0a82\u0a97, \u0a95\u0abe\u0a89\u0aa8\u0acd\u0a9f\u0ac0 \u0ab9\u0acb\u0ab2, \u0a97\u0acd\u0ab2\u0ac7\u0aa8\u0aab\u0abf\u0ab2\u0acd\u0aa1, \u0ab2\u0ac7\u0ab8\u0acd\u0a9f\u0ab0, LE3 8TB.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-98fcf56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98fcf56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0106ecc\" data-id=\"0106ecc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5eefc4f elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"5eefc4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/i0.wp.com\/leicesterleicestershireandrutland.icb.nhs.uk\/wp-content\/uploads\/2025\/09\/need-help-fast-web-banner-600-x-250-1.png?fit=600%2C250&#038;ssl=1);\" role=\"img\" aria-label=\"\u0aa4\u0acd\u0ab0\u0aa3 \u0ab0\u0a82\u0a97\u0ac0\u0aa8 \u0aa6\u0abf\u0ab6\u0abe \u0aa4\u0ac0\u0ab0\u0acb \u0ab8\u0abe\u0aa5\u0ac7\u0aa8\u0acb \u0a8f\u0a95 \u0ab8\u0abe\u0a87\u0aa8\u0aaa\u0acb\u0ab8\u0acd\u0a9f, \u0a9c\u0ac7 \u0aac\u0aa7\u0abe \u0a9c\u0aae\u0aa3\u0ac0 \u0aa4\u0ab0\u0aab \u0aa8\u0abf\u0ab0\u0acd\u0aa6\u0ac7\u0ab6 \u0a95\u0ab0\u0ac7 \u0a9b\u0ac7. \u0a89\u0aaa\u0ab0\u0aa8\u0acb \u0aa4\u0ac0\u0ab0 \u0aab\u0abe\u0ab0\u0acd\u0aae\u0ab8\u0ac0\u0aa8\u0ac1\u0a82 \u0aaa\u0acd\u0ab0\u0aa4\u0ac0\u0a95 \u0aa6\u0ab0\u0acd\u0ab6\u0abe\u0ab5\u0ac7 \u0a9b\u0ac7, \u0ab5\u0a9a\u0acd\u0a9a\u0ac7\u0aa8\u0acb \u0aa4\u0ac0\u0ab0 \u0ab8\u0acd\u0a9f\u0ac7\u0aa5\u0acb\u0ab8\u0acd\u0a95\u0acb\u0aaa \u0aa6\u0ab0\u0acd\u0ab6\u0abe\u0ab5\u0ac7 \u0a9b\u0ac7 \u0a85\u0aa8\u0ac7 \u0aa8\u0ac0\u0a9a\u0ac7\u0aa8\u0acb \u0aa4\u0ac0\u0ab0 \u0aae\u0ac7\u0aa1\u0abf\u0a95\u0ab2 \u0a95\u0acd\u0ab0\u0acb\u0ab8 \u0ab8\u0abe\u0aa5\u0ac7\u0aa8\u0acb \u0aae\u0acb\u0aac\u0abe\u0a87\u0ab2 \u0aab\u0acb\u0aa8 \u0aa6\u0ab0\u0acd\u0ab6\u0abe\u0ab5\u0ac7 \u0a9b\u0ac7. \u0ab8\u0abe\u0a87\u0aa8\u0aaa\u0acb\u0ab8\u0acd\u0a9f\u0aa8\u0ac0 \u0aa1\u0abe\u0aac\u0ac0 \u0aac\u0abe\u0a9c\u0ac1\u0a8f, \u0ab2\u0a96\u0abe\u0aa3 \u0ab2\u0a96\u0ac7\u0ab2\u0ac1\u0a82 \u0a9b\u0ac7: &quot;\u0ab0\u0abe\u0a87\u0a9f \u0a95\u0ac7\u0ab0, \u0ab0\u0abe\u0a87\u0a9f \u0aaa\u0acd\u0ab2\u0ac7\u0ab8.&quot;.\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t\u0a9d\u0aa1\u0aaa\u0aa5\u0ac0 \u0aae\u0aa6\u0aa6\u0aa8\u0ac0 \u0a9c\u0ab0\u0ac2\u0ab0 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