{"id":26642,"date":"2025-12-22T11:43:22","date_gmt":"2025-12-22T11:43:22","guid":{"rendered":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?p=26642"},"modified":"2025-12-22T12:48:30","modified_gmt":"2025-12-22T12:48:30","slug":"leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy","status":"publish","type":"post","link":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/","title":{"rendered":"\u0ab2\u0ac7\u0ab8\u0acd\u0a9f\u0ab0, \u0ab2\u0ac7\u0ab8\u0acd\u0a9f\u0ab0\u0ab6\u0abe\u0aaf\u0ab0 \u0a85\u0aa8\u0ac7 \u0ab0\u0a9f\u0ab2\u0ac7\u0aa8\u0acd\u0aa1 ICB \u0aa8\u0acb\u0aa8-\u0a87\u0aae\u0ab0\u0a9c\u0aa8\u0acd\u0ab8\u0ac0 \u0aaa\u0ac7\u0ab6\u0aa8\u0acd\u0a9f \u0a9f\u0acd\u0ab0\u0abe\u0aa8\u0acd\u0ab8\u0aaa\u0acb\u0ab0\u0acd\u0a9f \u0ab8\u0ab0\u0acd\u0ab5\u0abf\u0ab8 (NEPTS) \u0aaa\u0abe\u0aa4\u0acd\u0ab0\u0aa4\u0abe \u0aae\u0abe\u0aaa\u0aa6\u0a82\u0aa1 \u0aa8\u0ac0\u0aa4\u0abf"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n

<\/p>\n\n\n\n

<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\n\n\n\n\n\n
\n

Version:<\/p>\n<\/td>\n

\n

1.0<\/p>\n<\/td>\n<\/tr>\n

\n

Name of Author:<\/p>\n<\/td>\n

\n

Akbar Sameja (Senior Contracts Officer)<\/p>\n<\/td>\n<\/tr>\n

\n

Date Approved by responsible committee:<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

Date Issued:<\/p>\n<\/td>\n

\n

July 2025<\/p>\n<\/td>\n<\/tr>\n

\n

Date of Next Review:<\/p>\n<\/td>\n

\n

July 2026<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Contents<\/strong><\/p>\n

\u00a0<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

1.\u00a0 Purpose of Document<\/a><\/p>\n<\/td>\n

\n

3<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

2. Introduction<\/a><\/p>\n<\/td>\n

\n

3<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

3. Eligibility Criteria<\/a><\/p>\n<\/td>\n

\n

3<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

4. Qualifying Criteria<\/a><\/p>\n<\/td>\n

\n

4<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

5. Patient Relative\/Carer Escort<\/a><\/p>\n<\/td>\n

\n

5<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

6. Finance and Social Requests<\/a><\/p>\n<\/td>\n

\n

5<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

7. Appeals<\/a><\/p>\n<\/td>\n

\n

6<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

Appendix 1 \u2013 Guidance for Assessing Eligibility<\/a><\/p>\n<\/td>\n

\n

7<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

\u00a0<\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\n

Appendix 2 \u2013 Eligibility Criteria Question Set and Flow Diagram<\/a><\/p>\n<\/td>\n

\n

8<\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Document Purpose<\/h2>\n

\u00a0<\/p>\n

1.1 \u00a0\u00a0\u00a0\u00a0\u00a0 This document sets out the eligibility criteria for the Leicester, Leicestershire and Rutland (LLR) Integrated Care Board (ICB) Non-Emergency Patient Transport Services (NEPTS), and will be applied to all NEPTS journeys to be provided. This policy will ensure that there is transparency and a standard approach to eligibility assessments is taken, ensuring that patients receive a consistent response to transport requests regardless of where they receive healthcare.<\/p>\n

\u00a0<\/p>\n

2. \u00a0\u00a0\u00a0\u00a0\u00a0 Introduction<\/h2>\n

\u00a0<\/p>\n

2.1 \u00a0\u00a0\u00a0\u00a0\u00a0 Ambulance and other Non-Emergency Patient Transport Services: Operation, Use and Performance Standards\u2019 [HSG 1991(29)] was published in 1991. This set out guidance for the NHS on the operation, use and performance standards for emergency and urgent Ambulances, superseded by the Eligibility Criteria for Patient Transport Services (PTS) document issued in August 2007.<\/p>\n

\u00a0<\/p>\n

2.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In August 2021 NHS England and NHS Improvement published a review of Non-Emergency Patient Transport Services (NEPTS). The\u00a0review report\u00a0set out a new national NEPTS framework to support services to be more responsive, fair and sustainable, and included a national eligibility criteria. Read the final eligibility criteria guidance at:\u00a0https:\/\/www.england.nhs.uk\/publication\/non-emergency-patient-transport-services-eligibility-criteria\/<\/a>. The contents of this document complies with this guidance. \u00a0<\/p>\n

\u00a0<\/p>\n

2.3. \u00a0\u00a0\u00a0\u00a0 NEPTS are typified by the non-urgent, planned, transportation of patients with a medical need for transport to and from a premises providing NHS healthcare, for example patients travelling for outpatient or haemodialysis appointments. This will also encompass hospital transfers and movement of patients between urgent care and acute facilities. Also included within this policy are discharges from hospital wards to a place of residence. Community and Primary care services (e.g. GP appointments or district nurse clinic appointments) are usually excluded from PTS services. The LLR NEPTS also excludes patients requiring \u2018blue light\u2019 transport, i.e. clinical supervision and support by the NEPTS crew.<\/p>\n

\u00a0<\/p>\n

3. \u00a0\u00a0\u00a0\u00a0\u00a0 Eligibility Criteria<\/h2>\n

\u00a0<\/p>\n

3.1 \u00a0\u00a0\u00a0\u00a0\u00a0 The NHS has limited resources and providing NEPT must be reserved only for those whose medical condition warrants it. \u00a0It is expected that most patients should travel to and from hospital independently by private or public transport, with the help of relatives or friends if necessary. NHS-funded patient transport is reserved for when it is considered to be essential for patients where a medical condition means that they would struggle to safely attend their treatment independently.<\/p>\n

\u00a0<\/p>\n

3.2 \u00a0\u00a0\u00a0\u00a0\u00a0 Patients attending NHS treatment do not have an automatic right to NEPTS; if they do not fully meet the agreed eligibility criteria, then transport will not be awarded. In general, patients are expected to make their own arrangements for travelling to and from healthcare premises, this ensures that:<\/p>\n

    \n
  1. i) Limited resources are available for those who really need them.<\/li>\n
  2. ii) If a patient has a medical or mobility condition where they need NEPTS staff to support them to and from a hospital or clinic for treatment, they may be eligible for patient transport.<\/li>\n<\/ol>\n

    iii) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 NEPTS caters for those patients where the medical condition will require the support of NEPTS staff and\/or it would be detrimental to their diagnosed condition or recovery if they were to travel by any other means.<\/p>\n

      \n
    1. iv) Patients in receipt of Disability Living Allowance Mobility Component or equivalent are generally not eligible for NEPTS, as their mobility allowance already makes provision for their transport needs to and from hospitals, unless there are valid exceptional reasons as to why they cannot get to hospital by any other alternative transport.<\/li>\n<\/ol>\n

      \u00a0<\/p>\n

      3.3 \u00a0\u00a0\u00a0\u00a0\u00a0 Patients must be assessed every time they request NEPTS as their condition may have changed. However, individual patient eligibility for those with long-term conditions will be subject to an eligibility review every 3 months (except for patients attending for haemodialysis).<\/p>\n

      \u00a0<\/p>\n

      3.4 \u00a0\u00a0\u00a0\u00a0\u00a0 Judgement will be made, in line with the eligibility criteria, to assess whether transport is required for both parts of the journey.<\/p>\n

      \u00a0<\/p>\n

      See Appendix 1 for the eligibility process flow chart.<\/p>\n

      \u00a0<\/p>\n

      4. \u00a0\u00a0\u00a0\u00a0\u00a0 Qualifying Criteria<\/h2>\n

      \u00a0<\/p>\n

      4.1 \u00a0\u00a0\u00a0\u00a0\u00a0 The patient is likely to qualify for NEPTS if they meet one or more of the following criteria:<\/p>\n

        \n
      1. i) They have a medical need<\/li>\n
      2. ii) They have a cognitive or sensory impairment<\/li>\n<\/ol>\n

        iii) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 They have a significant mobility need<\/p>\n

          \n
        1. iv) They are travelling to or returning from in-centre haemodialysis<\/li>\n
        2. v) A safeguarding concern has been raised<\/li>\n
        3. vi) They have wider mobility or medical needs that have resulted in treatment or discharge being missed or severely delayed.<\/li>\n<\/ol>\n

          \u00a0<\/p>\n

          4.2 \u00a0\u00a0\u00a0\u00a0\u00a0 An individual may also be considered for hospital transport if they have no alternative means of transport available, and:<\/p>\n

            \n
          1. i) Are in a wheelchair and cannot transfer in and out of a vehicle without assistance;<\/li>\n<\/ol>\n

            \u00a0<\/p>\n

              \n
            1. ii) The patient attending for treatment is likely to have diagnosed severe physical side effects following treatment that would impede driving; or<\/li>\n<\/ol>\n

              iii) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Have a diagnosed disability (physical and or psychological) which makes them medically unfit to travel by any other means, and who have no alternative method of travelling to or from the hospital.<\/p>\n

              \u00a0<\/p>\n

              5. Patient Relative\/Carer Escort<\/h2>\n

              \u00a0<\/strong><\/p>\n

              5.1 \u00a0\u00a0\u00a0\u00a0\u00a0 Patients may be entitled to be escorted by only one representative if the below criteria is met. A representative may include a family member, a parent or guardian accompanying a child, or a carer\/support worker if the patient:<\/p>\n

                \n
              1. i) Is aged under 16 years – in this instance there must be an escort to accompany the child;<\/li>\n
              2. ii) Has a mental health need or learning difficulty and needs constant supervision on the journey;<\/li>\n<\/ol>\n

                iii) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Is dependent on the help of a relative or carer (e.g. blind, mentally impaired, or elderly with dementia\/acute confusion)<\/p>\n

                  \n
                1. iv) The patient requires an escort to communicate with the healthcare professional even if the escort themselves have poor mobility or in a wheelchair.<\/li>\n<\/ol>\n

                  \u00a0<\/p>\n

                  For clarity, if an individual needs a medical escort (e.g. Nurse or Doctor) this escort is in addition to the escorts identified above.<\/p>\n

                  \u00a0<\/p>\n

                  6.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Financial and Social Requests<\/h2>\n

                  \u00a0<\/p>\n

                  6.1 \u00a0\u00a0\u00a0\u00a0\u00a0 It should also be made clear that NEPTS services will not be provided for social or financial reasons.<\/p>\n

                  \u00a0<\/p>\n

                  6.2 \u00a0\u00a0\u00a0\u00a0\u00a0 For those patients who do not have a medical need for ambulance transport, but may require help in meeting the cost of travel to and from their care may be entitled to financial assistance under the Hospital Travel Costs Scheme (HTCS).<\/p>\n

                    \n
                  1. Income Support<\/li>\n
                  2. ii) Income Based Jobseekers Allowance<\/li>\n<\/ol>\n

                    iii) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Income Related Employment and Support Allowance<\/p>\n

                      \n
                    1. iv) Pension Credit Guarantee Credit<\/li>\n
                    2. v) Child Tax Credit<\/li>\n
                    3. vi) Working Tax Credit<\/li>\n
                    4. v) Universal Credit<\/li>\n<\/ol>\n

                      \u00a0<\/p>\n

                      Patients will only be able to claim back the full travel costs by using the cheapest form of public transport available. If travelling by private car, patients may be able to claim for the fuel used and unavoidable car parking costs, up to the cost of the same journey by public transport.<\/p>\n

                      \u00a0<\/p>\n

                      Patients can claim travel costs by taking their travel receipts, appointment letter or card, with proof that they are receiving one of the above qualifying benefits, to a nominated cashiers\u2019 office. Some hospitals and clinics do not have cashier facilities, and in this case, patients can complete a HC5(T) travel refund claim form and return it to the address stated on the form.<\/p>\n

                      \u00a0<\/p>\n

                      Further information can be found at:<\/p>\n

                      https:\/\/www.nhs.uk\/nhs-services\/help-with-health-costs\/healthcare-travel-costs-scheme-htcs\/<\/a><\/p>\n

                      \u00a0<\/p>\n

                      7.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Appeals<\/h2>\n

                      \u00a0<\/p>\n

                      7.1 \u00a0\u00a0\u00a0\u00a0\u00a0 It is expected that the request for NEPTS must be declined and the patient sign-posted to alternative services if the patient fails to meet the eligibility criteria, and there are no other exceptional circumstances. Alternative services may include:<\/p>\n

                        \n
                      1. i) Local Authority provided transportation<\/li>\n
                      2. ii) Public transport, including bus routes<\/li>\n<\/ol>\n

                        iii) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Voluntary sector transport provision<\/p>\n

                          \n
                        1. iv) Private hire\/taxi services<\/li>\n<\/ol>\n

                          \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n

                          Any appeal against the refusal to award NEPTS should be dealt with by the PTS provider.<\/p>\n

                          \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                          \n\t\t\t\t
                          \n\t\t\t\t\t\t\t\t\t

                          Appendix 1<\/h2>\n

                          Guidance for Assessing Non-Emergency Patient Transport Service (NEPTS) Eligibility<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

                          \n\t\t\t\t\t\t
                          \n\t\t\t\t\t
                          \n\t\t\t
                          \n\t\t\t\t\t\t
                          \n\t\t\t\t
                          \n\t\t\t\t\t\t\t\t\t\n\n\n\n\n\n
                          \n

                          Eligible<\/strong><\/p>\n<\/td>\n

                          		\n

                          Not Eligible<\/strong><\/p>\n<\/td>\n<\/tr>\n

                          \n

                          A patient is eligible for NEPTS where one or more of the following applies:<\/p>\n

                          The patient has a medical condition which impairs mobility.<\/p>\n

                          The patient attends regular haemodialysis appointments.<\/p>\n

                          Travelling by any other means would have a serious detrimental effect on the patient\u2019s condition or recovery.<\/p>\n

                          The patient has restricted mobility and is unable to self-mobilise (i.e. unable to stand or walk more than a few steps), including from a pre-existing condition, where it would be detrimental to their condition or recovery to travel by any other means.<\/p>\n

                          The patient requires support from a NEPTS crew during the journey and is required to lie down for at least part of the journey or they are a stretcher patient.<\/p>\n

                          The patient is being transferred to another NHS facility.<\/p>\n

                          The patient has a mental health difficulty, illness or a learning disability\/condition or mental capacity issues, which makes it difficult or impossible to travel by other means.<\/p>\n

                          The patient is sectioned under the Mental Health Act 2007 but the section is lifted at the time of the journey.<\/p>\n

                          The patient is sectioned under the Mental Health Act 2007 at the time of the journey but is a low risk (based on the Provider\u2019s risk assessment).<\/p>\n

                          The patient has a clearly recognisable disability and is unable to travel by private or public transport to and from their appointments.<\/p>\n

                          \u00a0<\/strong><\/p>\n<\/td>\n

                          		\n

                          A patient is not eligible for NEPTS where one or more of the following applies:<\/p>\n

                          The patient is not registered with a Leicester, Leicestershire or Rutland GP practice, and is not in a Leicestershire healthcare facility.<\/p>\n

                          The patient does not have a medical or mental health condition which impairs mobility.<\/p>\n

                          The patient is able to travel by their own means. They do not require support from a NEPTS crew and it would not have a serious or detrimental effect on their condition or recovery to do so.<\/p>\n

                          The patient has a family member, friend or carer who could help with travel to and from the appointment.<\/p>\n

                          The patient is registered as disabled but has their own means of transport which is suitable for travel to and from the appointment.<\/p>\n

                          The patient is sectioned under the Mental Health Act 2007 at the time of the journey, and is a medium or high risk (based on the Provider\u2019s risk assessment). In this instance the patient\/healthcare professional will need to contact a specialist transport provider.<\/p>\n

                          The patient is able to but is not willing to pay for transport and is not medically eligible.<\/p>\n

                          The patient requires clinical support or supervision, continuous oxygen or other medical gases or intravenous support, without a medical escort.<\/p>\n

                          The patient is not medically eligible for NEPTS but is unable to afford to pay for transport. In this instance, patient may be eligible for support through the Hospital Travel Cost Scheme (HTCS).<\/p>\n<\/td>\n<\/tr>\n

                          \n

                          Eligible for Relative\/Carer Escort<\/strong><\/p>\n<\/td>\n<\/tr>\n

                          \n

                          A patient would qualify for an escorted NEPTS journey where one or more of the following applies:<\/p>\n

                          The patient is under 16 years of age<\/p>\n

                          The patient has communication difficulties that prevent him\/her travelling alone and is a suitably qualified carer required to escort the patient<\/p>\n

                          The patient has mental health needs including learning disabilities that prevent him\/her travelling alone<\/p>\n

                          The patient\u2019s medical condition including any learning disabilities is such that he\/she requires constant supervision for safety<\/p>\n

                          The patient requires a carer to assist him\/her at their destination<\/p>\n

                          The patient is considered to be a Vulnerable Adult\/Child (over 16) (Safeguarding Issue)<\/p>\n

                          \u00a0<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                          Version: 1.0 Name of Author: Akbar Sameja (Senior Contracts Officer) Date Approved by responsible committee: \u00a0 Date Issued: July 2025 Date of Next Review: July 2026 Contents \u00a0 1.\u00a0 Purpose […]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[57],"tags":[],"class_list":["post-26642","post","type-post","status-publish","format-standard","hentry","category-policies"],"yoast_head":"\nLeicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy - LLR ICB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy - LLR ICB\" \/>\n<meta property=\"og:description\" content=\"Version: 1.0 Name of Author: Akbar Sameja (Senior Contracts Officer) Date Approved by responsible committee: \u00a0 Date Issued: July 2025 Date of Next Review: July 2026 Contents \u00a0 1.\u00a0 Purpose […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"LLR ICB\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NHSLLR\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-22T11:43:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-22T12:48:30+00:00\" \/>\n<meta name=\"author\" content=\"Liz McCann\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@NHS_LLR\" \/>\n<meta name=\"twitter:site\" content=\"@NHS_LLR\" \/>\n<meta name=\"twitter:label1\" content=\"\u0aa6\u0acd\u0ab5\u0abe\u0ab0\u0abe \u0ab2\u0a96\u0abe\u0aaf\u0ac7\u0ab2\" \/>\n\t<meta name=\"twitter:data1\" content=\"Liz McCann\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u0a85\u0a82\u0aa6\u0abe\u0a9c\u0abf\u0aa4 \u0ab5\u0abe\u0a82\u0a9a\u0aa8 \u0ab8\u0aae\u0aaf\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 \u0aae\u0abf\u0aa8\u0abf\u0a9f\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/\"},\"author\":{\"name\":\"Liz McCann\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#\\\/schema\\\/person\\\/9767052794f8fa9c72478a8169b0df6e\"},\"headline\":\"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy\",\"datePublished\":\"2025-12-22T11:43:22+00:00\",\"dateModified\":\"2025-12-22T12:48:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/\"},\"wordCount\":1890,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#organization\"},\"articleSection\":[\"Policies\"],\"inLanguage\":\"gu-IN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/\",\"url\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/\",\"name\":\"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy - LLR ICB\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#website\"},\"datePublished\":\"2025-12-22T11:43:22+00:00\",\"dateModified\":\"2025-12-22T12:48:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/#breadcrumb\"},\"inLanguage\":\"gu-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#website\",\"url\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/\",\"name\":\"LLR ICB\",\"description\":\"LLR Integrated Care Board\",\"publisher\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"gu-IN\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#organization\",\"name\":\"LLR ICB\",\"url\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"gu-IN\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/New-Project-4.jpg?fit=452%2C93&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/New-Project-4.jpg?fit=452%2C93&ssl=1\",\"width\":452,\"height\":93,\"caption\":\"LLR ICB\"},\"image\":{\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/NHSLLR\",\"https:\\\/\\\/x.com\\\/NHS_LLR\",\"https:\\\/\\\/www.instagram.com\\\/nhsllr\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/#\\\/schema\\\/person\\\/9767052794f8fa9c72478a8169b0df6e\",\"name\":\"Liz McCann\",\"url\":\"https:\\\/\\\/leicesterleicestershireandrutland.icb.nhs.uk\\\/gu\\\/author\\\/liz-mccann2nhs-net\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy - LLR ICB","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/","og_locale":"en_US","og_type":"article","og_title":"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy - LLR ICB","og_description":"Version: 1.0 Name of Author: Akbar Sameja (Senior Contracts Officer) Date Approved by responsible committee: \u00a0 Date Issued: July 2025 Date of Next Review: July 2026 Contents \u00a0 1.\u00a0 Purpose […]","og_url":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/","og_site_name":"LLR ICB","article_publisher":"https:\/\/www.facebook.com\/NHSLLR","article_published_time":"2025-12-22T11:43:22+00:00","article_modified_time":"2025-12-22T12:48:30+00:00","author":"Liz McCann","twitter_card":"summary_large_image","twitter_creator":"@NHS_LLR","twitter_site":"@NHS_LLR","twitter_misc":{"\u0aa6\u0acd\u0ab5\u0abe\u0ab0\u0abe \u0ab2\u0a96\u0abe\u0aaf\u0ac7\u0ab2":"Liz McCann","\u0a85\u0a82\u0aa6\u0abe\u0a9c\u0abf\u0aa4 \u0ab5\u0abe\u0a82\u0a9a\u0aa8 \u0ab8\u0aae\u0aaf":"9 \u0aae\u0abf\u0aa8\u0abf\u0a9f"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/#article","isPartOf":{"@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/"},"author":{"name":"Liz McCann","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#\/schema\/person\/9767052794f8fa9c72478a8169b0df6e"},"headline":"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy","datePublished":"2025-12-22T11:43:22+00:00","dateModified":"2025-12-22T12:48:30+00:00","mainEntityOfPage":{"@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/"},"wordCount":1890,"commentCount":0,"publisher":{"@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#organization"},"articleSection":["Policies"],"inLanguage":"gu-IN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/","url":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/","name":"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy - LLR ICB","isPartOf":{"@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#website"},"datePublished":"2025-12-22T11:43:22+00:00","dateModified":"2025-12-22T12:48:30+00:00","breadcrumb":{"@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/#breadcrumb"},"inLanguage":"gu-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/leicester-leicestershire-rutland-icb-non-emergency-patient-transport-service-nepts-eligibility-criteria-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/"},{"@type":"ListItem","position":2,"name":"Leicester, Leicestershire & Rutland ICB Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Policy"}]},{"@type":"WebSite","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#website","url":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/","name":"LLR ICB","description":"LLR \u0a88\u0aa8\u0acd\u0a9f\u0abf\u0a97\u0acd\u0ab0\u0ac7\u0a9f\u0ac7\u0aa1 \u0a95\u0ac7\u0ab0 \u0aac\u0acb\u0ab0\u0acd\u0aa1","publisher":{"@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"gu-IN"},{"@type":"Organization","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#organization","name":"LLR ICB","url":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/","logo":{"@type":"ImageObject","inLanguage":"gu-IN","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/leicesterleicestershireandrutland.icb.nhs.uk\/wp-content\/uploads\/2022\/06\/New-Project-4.jpg?fit=452%2C93&ssl=1","contentUrl":"https:\/\/i0.wp.com\/leicesterleicestershireandrutland.icb.nhs.uk\/wp-content\/uploads\/2022\/06\/New-Project-4.jpg?fit=452%2C93&ssl=1","width":452,"height":93,"caption":"LLR ICB"},"image":{"@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NHSLLR","https:\/\/x.com\/NHS_LLR","https:\/\/www.instagram.com\/nhsllr\/"]},{"@type":"Person","@id":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/#\/schema\/person\/9767052794f8fa9c72478a8169b0df6e","name":"\u0ab2\u0abf\u0a9d \u0aae\u0ac7\u0a95\u0a95\u0ac7\u0aa8","url":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/author\/liz-mccann2nhs-net\/"}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/posts\/26642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/comments?post=26642"}],"version-history":[{"count":10,"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/posts\/26642\/revisions"}],"predecessor-version":[{"id":26669,"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/posts\/26642\/revisions\/26669"}],"wp:attachment":[{"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/media?parent=26642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/categories?post=26642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/gu\/wp-json\/wp\/v2\/tags?post=26642"}],"curies":[{"name":"\u0aa1\u0aac\u0ab2\u0acd\u0aaf\u0ac1\u0aaa\u0ac0","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}