{"id":17750,"date":"2024-07-16T15:20:50","date_gmt":"2024-07-16T15:20:50","guid":{"rendered":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?p=17750"},"modified":"2024-07-16T15:20:54","modified_gmt":"2024-07-16T15:20:54","slug":"patients-in-leicester-leicestershire-and-rutland-give-their-experience-of-gp-practices","status":"publish","type":"post","link":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/pl\/patients-in-leicester-leicestershire-and-rutland-give-their-experience-of-gp-practices\/","title":{"rendered":"Pacjenci w Leicester, Leicestershire i Rutland dziel\u0105 si\u0119 swoimi do\u015bwiadczeniami zwi\u0105zanymi z przychodniami rodzinnymi"},"content":{"rendered":"<p>NHS w Leicester, Leicestershire i Rutland opublikowa\u0142a wyniki ankiety przeprowadzonej na pocz\u0105tku tego roku, aby pozna\u0107 najnowsze do\u015bwiadczenia pacjent\u00f3w z opiek\u0105 zdrowotn\u0105 \u015bwiadczon\u0105 przez lokalne przychodnie pierwszego kontaktu.<\/p>\n\n\n\n<p>W\u015br\u00f3d aspekt\u00f3w ich do\u015bwiadczenia pacjenci najwy\u017cej ocenili przydatno\u015b\u0107 recepcjonisty i opiek\u0119, jak\u0105 otrzymali od pracownik\u00f3w s\u0142u\u017cby zdrowia w praktyce.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>80% respondent\u00f3w uzna\u0142o recepcjonistk\u0119 za pomocn\u0105, a co najmniej 82% mia\u0142o dobre do\u015bwiadczenia z pracownikiem s\u0142u\u017cby zdrowia, kt\u00f3ry si\u0119 nimi opiekowa\u0142.<\/li>\n\n\n\n<li>66% respondent\u00f3w mia\u0142o dobre og\u00f3lne do\u015bwiadczenia zwi\u0105zane z korzystaniem z ich gabinetu, a 59% mia\u0142o dobre do\u015bwiadczenia z umawianiem si\u0119 na ostatni\u0105 wizyt\u0119.<\/li>\n\n\n\n<li>68% stwierdzi\u0142o, \u017ce korzystanie ze strony internetowej swojej przychodni w celu uzyskania informacji lub dost\u0119pu do us\u0142ug by\u0142o \u0142atwe, a 55% respondent\u00f3w stwierdzi\u0142o, \u017ce \u0142atwe jest \u0142\u0105czenie si\u0119 z przychodni\u0105 przez telefon.<\/li>\n\n\n\n<li>62% byli zadowoleni z oferowanych im spotka\u0144.<\/li>\n<\/ul>\n\n\n\n<p>Ankieta zosta\u0142a zorganizowana we wsp\u00f3\u0142pracy z NHS Leicester, Leicestershire i Rutland oraz grupami przychodni, znanymi jako sieci podstawowej opieki zdrowotnej, aby zrozumie\u0107 wp\u0142yw nowych sposob\u00f3w pracy w praktyce og\u00f3lnej i mo\u017cliwo\u015bci ulepszenia us\u0142ug. Wyniki pozwol\u0105 okre\u015bli\u0107, w jaki spos\u00f3b w przysz\u0142o\u015bci b\u0119d\u0105 rozwija\u0107 si\u0119 praktyki u\u0142atwiaj\u0105ce pacjentom uzyskanie potrzebnej im opieki.<\/p>\n\n\n\n<p>Ankieta trwa\u0142a od 22 stycznia do 10 marca 2024 r. i otrzyma\u0142a oko\u0142o 29 000 odpowiedzi. Pytano o do\u015bwiadczenia os\u00f3b w zakresie kontaktowania si\u0119 z przychodni\u0105, umawiania si\u0119 na wizyt\u0119 i otrzymanej opieki. Ankieta by\u0142a otwarta dla ka\u017cdego, kto uko\u0144czy\u0142 16 rok \u017cycia i by\u0142 zarejestrowany w przychodni pierwszego kontaktu w Leicester, Leicestershire lub Rutland.<\/p>\n\n\n\n<p><a href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/wp-content\/uploads\/2024\/07\/LLR-GP-Patient-Survey-Report-FINAL-30.05.24.pdf\">Z raportem z ustale\u0144 mo\u017cna zapozna\u0107 si\u0119 na stronie internetowej Rady ds. Opieki Zintegrowanej NHS Leicester, Leicestershire i Rutland<\/a>.<\/p>\n\n\n\n<p>Doktor Nil Sanganee, dyrektor medyczny NHS Leicester, Leicestershire i Rutland, powiedzia\u0142:<\/p>\n\n\n\n<p>\u201eOtrzymali\u015bmy fantastyczn\u0105 odpowied\u017a na ankiet\u0119 i chcieliby\u015bmy podzi\u0119kowa\u0107 wszystkim, kt\u00f3rzy po\u015bwi\u0119cili czas na wzi\u0119cie udzia\u0142u w ankiecie i przekazali nam tak szczeg\u00f3\u0142owe informacje, kt\u00f3re pomog\u0105 nam w dalszym rozwoju naszych istniej\u0105cych plan\u00f3w ulepsze\u0144. Praktyki dzia\u0142aj\u0105 obecnie zupe\u0142nie inaczej ni\u017c niekt\u00f3rzy pacjenci, do czego byli przyzwyczajeni, i pocieszaj\u0105ce jest s\u0142ysze\u0107, jak bardzo pacjenci nadal doceniaj\u0105 pomoc i opiek\u0119, jak\u0105 otrzymuj\u0105 od lokalnej praktyki.<\/p>\n\n\n\n<p>\u201eJest wi\u0119cej do zrobienia, szczeg\u00f3lnie w zakresie poprawy mo\u017cliwo\u015bci pacjent\u00f3w w zakresie kontaktowania si\u0119 z przychodni\u0105 i umawiania si\u0119 na wizyt\u0119. Nasze praktyki w dalszym ci\u0105gu ci\u0119\u017cko pracuj\u0105 w tych obszarach, wprowadzaj\u0105c nowe systemy telefoniczne i umawiania wizyt, wspieraj\u0105c pacjent\u00f3w w korzystaniu z nowych technologii i wykorzystuj\u0105c zesp\u00f3\u0142 pracownik\u00f3w s\u0142u\u017cby zdrowia w kreatywny spos\u00f3b\u201d.<\/p>\n\n\n\n<p>W przychodni lekarskiej Bridge Street w Loughborough zaobserwowano popraw\u0119 opinii pacjent\u00f3w dzi\u0119ki nowym systemom telefonicznym i umawianiu wizyt.<\/p>\n\n\n\n<p>Doktor Leslie Borrill, partnerka lekarza pierwszego kontaktu w przychodni, powiedzia\u0142a: \u201eBardzo ci\u0119\u017cko pracowali\u015bmy, aby wprowadzi\u0107 zmiany na Bridge Street, aby zapewni\u0107 pacjentom popraw\u0119. Wdro\u017cyli\u015bmy nowy system wizyt, kt\u00f3ry spotka\u0142 si\u0119 z bardzo pozytywnymi opiniami i kt\u00f3ry obejmuje obecnie wizyty z mo\u017cliwo\u015bci\u0105 wcze\u015bniejszej rezerwacji, dzi\u0119ki czemu pacjenci mog\u0105 rezerwowa\u0107 wizyty online, co umo\u017cliwia r\u00f3wnie\u017c osobom wymagaj\u0105cym opieki d\u0142ugoterminowej wizyt\u0119 u lekarzy, z kt\u00f3rymi nawi\u0105zali relacje. Otrzymali\u015bmy wiele \u015bwietnych opinii na temat naszego nowego systemu telefonicznego, kt\u00f3ry umo\u017cliwia oddzwanianie. Oferujemy r\u00f3wnie\u017c kliniki wspieraj\u0105ce dla naszych pacjent\u00f3w, takie jak \u017cycie w okresie menopauzy, grupa \u201espaceru z lekarzem rodzinnym\u201d oraz centrum cyfrowe, w kt\u00f3rym pomagamy pacjentom zapozna\u0107 si\u0119 z aplikacj\u0105 NHS. U podstaw tego wszystkiego le\u017cy skupienie si\u0119 na dobrym samopoczuciu i przyw\u00f3dztwie personelu oraz aktywne uczestnictwo grupy pacjent\u00f3w\u201d.<\/p>\n\n\n\n<p>Wi\u0119kszo\u015b\u0107 praktyk w Leicester, Leicestershire i Rutland ma obecnie systemy telefoniczne oparte na chmurze. Jedn\u0105 z takich praktyk jest Centrum Medyczne Desford.<\/p>\n\n\n\n<p>Dr Manoj Maini, starszy partner rodzinny w przychodni, powiedzia\u0142: Naszym etosem zawsze by\u0142o traktowanie ka\u017cdego pacjenta w taki sam spos\u00f3b, w jaki sami chcieliby\u015bmy by\u0107 traktowani. Maj\u0105c \u015bwiadomo\u015b\u0107, \u017ce zwr\u00f3ci\u0142 si\u0119 do nas ka\u017cdy pacjent z potrzeb\u0105 zdrowotn\u0105, zawsze wys\u0142uchamy, oka\u017cemy trosk\u0119 i do\u0142o\u017cymy wszelkich stara\u0144, aby pom\u00f3c. W tym roku wprowadzili\u015bmy system telefoniczny w chmurze, a pacjenci skorzystali z oferowanej przez nas us\u0142ugi oddzwaniania.<\/p>\n\n\n\n<p>\u201eBadamy nasze miesi\u0119czne dane i wiemy, \u017ce obecnie odbieramy po\u0142\u0105czenia \u015brednio w ci\u0105gu dw\u00f3ch minut. Zatem obejrzenie tych danych naprawd\u0119 pomog\u0142o nam skoncentrowa\u0107 dodatkowe zasoby na telefonach w godzinach szczytu. Promowali\u015bmy aplikacj\u0119 NHS, organizuj\u0105c wizyty w przychodni, aby pom\u00f3c pacjentom w zarejestrowaniu si\u0119 i nauczy\u0107 ich, jak z niej korzysta\u0107. To z kolei poprawi\u0142o nasz dost\u0119p, poniewa\u017c pacjenci mog\u0105 zamawia\u0107 recepty i przegl\u0105da\u0107 wyniki bada\u0144 w aplikacji\u201d.<\/p>\n\n\n\n<p>Obecnie w przychodniach pracuj\u0105 zr\u00f3\u017cnicowani pracownicy s\u0142u\u017cby zdrowia, kt\u00f3rzy wsp\u00f3\u0142pracuj\u0105 z lekarzami i piel\u0119gniarkami, opiekuj\u0105c si\u0119 pacjentami.<\/p>\n\n\n\n<p>Doktor Umesh Roy, starszy partner pierwszego kontaktu w Fosse Family Practice, powiedzia\u0142: \u201eDo\u015bwiadczenia pacjent\u00f3w w naszej przychodni zawsze by\u0142y pozytywne i dok\u0142adamy wszelkich stara\u0144, aby w dalszym ci\u0105gu zapewnia\u0107 naszym pacjentom najlepsz\u0105 mo\u017cliw\u0105 opiek\u0119. Koncentrujemy si\u0119 na zapewnieniu odpowiedniego rodzaju opieki w zale\u017cno\u015bci od potrzeb i objaw\u00f3w pacjent\u00f3w, oferuj\u0105c wizyty u ratownik\u00f3w medycznych, farmaceut\u00f3w klinicznych, fizjoterapeut\u00f3w i innych specjalist\u00f3w pracuj\u0105cych w ramach zespo\u0142u przychodni lub obok niego.<\/p>\n\n\n\n<p>\u201eNasze systemy telefoniczne zosta\u0142y niedawno zmodernizowane, a pacjenci s\u0105 powiadamiani o pozycji w kolejce i czasie oczekiwania. nie maj\u0105 zaanga\u017cowanego tonu. Mog\u0105 zadzwoni\u0107 do gabinetu o ka\u017cdej porze dnia i um\u00f3wi\u0107 si\u0119 na wizyt\u0119. Rutynowe wizyty mo\u017cna rezerwowa\u0107 z dwu- lub trzytygodniowym wyprzedzeniem, a wizyty odbywaj\u0105 si\u0119 w weekendy. Jednodniowe sloty s\u0105 dost\u0119pne dla pacjent\u00f3w z ostrymi chorobami i dla dzieci. Oznacza to, \u017ce mo\u017cemy zapewni\u0107 ci\u0105g\u0142o\u015b\u0107 opieki tym pacjentom, kt\u00f3rzy jej potrzebuj\u0105, co nasi pacjenci naprawd\u0119 ceni\u0105\u201d. &nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>The NHS in Leicester, Leicestershire and Rutland has published the findings from a survey carried out earlier this year, to understand people\u2019s recent experience of healthcare provided by local GP [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":1798,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-17750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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