{"id":10195,"date":"2023-06-29T11:01:43","date_gmt":"2023-06-29T11:01:43","guid":{"rendered":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?p=10195"},"modified":"2023-06-29T11:01:46","modified_gmt":"2023-06-29T11:01:46","slug":"the-process-for-complaints-about-nhs-primary-care-services-is-changing","status":"publish","type":"post","link":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ro\/the-process-for-complaints-about-nhs-primary-care-services-is-changing\/","title":{"rendered":"Procesul de pl\u00e2ngeri cu privire la serviciile de \u00eengrijire primar\u0103 NHS se schimb\u0103"},"content":{"rendered":"

De la 1 iulie 2023, modul \u00een care publicul depun o pl\u00e2ngere cu privire la serviciile de \u00eengrijire primar\u0103 se schimb\u0103. Serviciile de \u00eengrijire primar\u0103 sunt, \u00een general, serviciile de s\u0103n\u0103tate pe care le primi\u021bi \u00een afara spitalului; acestea includ cabinete de medici de familie, stomatologi, optici \u0219i servicii de farmacie.<\/p>\n\n\n\n

Orice persoan\u0103 are dreptul de a depune o pl\u00e2ngere cu privire la orice aspect al \u00eengrijirii, tratamentului sau serviciului NHS, iar acest lucru este scris \u00een Constitu\u021bia NHS <\/a>. <\/p>\n\n\n\n

Membrii publicului sunt \u00een continuare \u00eencuraja\u021bi s\u0103 \u00ee\u0219i expun\u0103 preocup\u0103rile direct furnizorului de asisten\u021b\u0103 medical\u0103 primar\u0103 \u00een prim\u0103 instan\u021b\u0103, deoarece acest lucru poate duce la o solu\u021bie mai rapid\u0103. Cu toate acestea, au \u0219i op\u021biunea de a se pl\u00e2nge comisarului serviciului. P\u00e2n\u0103 acum, acesta a fost NHS England, dar de la 1 iulie, majoritatea serviciilor de \u00eengrijire primar\u0103 vor fi comandate de consiliul local de \u00eengrijire integrat\u0103 (ICB).    <\/p>\n\n\n\n

Pacien\u021bii din Leicester, Leicestershire \u0219i Rutland (LLR) ar trebui, prin urmare, s\u0103 \u00eendrepte orice pl\u00e2ngeri cu privire la serviciile de \u00eengrijire primar\u0103 c\u0103tre LLR ICB.    <\/p>\n\n\n\n

Dr Nil Sanganee, medic generalist \u0219i director medical al LLR ICB, a declarat: \u201eAcum, c\u0103 ne asum\u0103m responsabilitatea la nivel local pentru o gam\u0103 mai larg\u0103 de func\u021bii de s\u0103n\u0103tate, acest lucru ne va permite s\u0103 proiect\u0103m servicii care s\u0103 r\u0103spund\u0103 mai bine nevoilor popula\u021biei noastre locale.<\/p>\n\n\n\n

\u201eVrem s\u0103 ne ascult\u0103m pacien\u021bii pentru a aduce \u00eembun\u0103t\u0103\u021biri, iar noul proces de tratare a reclama\u021biilor este un prim pas important \u00een aceast\u0103 c\u0103l\u0103torie.\u201d<\/p>\n\n\n\n

O reclama\u021bie poate fi f\u0103cut\u0103 prin e-mail la<\/strong>: llricb-llr.enquiries@nhs.net<\/a>, telefonic la: 0116 295 7572 sau \u00een scris la aceast\u0103 adres\u0103:<\/p>\n\n\n\n

Echipa de afaceri corporative
Leicester, Leicestershire ICB
Camera G30, cl\u0103direa Pen Lloyd, County Hall
Glenfield
Leicester
LE3 8TB<\/p>\n\n\n\n

Membrii publicului cu pl\u00e2ngeri \u00een curs de desf\u0103\u0219urare primite la\/dup\u0103 1 iulie 2022 vor primi o scrisoare de la NHS England prin care \u00eei informeaz\u0103 c\u0103 ICB le gestioneaz\u0103 acum pl\u00e2ngerea cu confirmarea responsabilului lor de caz. 
 
Membrii publicului cu orice pl\u00e2ngeri \u00een curs primite \u00eenainte de 1 iulie 2022 vor primi o scrisoare de la NHS England prin care \u00eei informeaz\u0103 c\u0103 pl\u00e2ngerea lor este re\u021binut\u0103 de NHS England cu confirmarea responsabilului lor de caz. <\/p>\n\n\n\n

Mai multe detalii sunt disponibile la: https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/contact\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"

De la 1 iulie 2023, modul \u00een care publicul depun o pl\u00e2ngere cu privire la cabinetele de medicin\u0103 de familie, stomatologi, optici \u0219i serviciile de farmacie se schimb\u0103.<\/p>","protected":false},"author":8,"featured_media":1798,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-10195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"yoast_head":"\nThe process for complaints about NHS primary care services is changing - LLR ICB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ro\/the-process-for-complaints-about-nhs-primary-care-services-is-changing\/\" \/>\n<meta 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