Share your views on same-day appointments

The NHS in Leicester, Leicestershire and Rutland (LLR) would like to hear your views about same-day appointments, to help shape improvements to services in the future.  

People can complete a questionnaire, which asks for their views and experiences of appointments they might have had when they needed help quickly, such as at their GP practice or a local pharmacy. All residents of Leicester, Leicestershire and Rutland can take part, with a specific questionnaire for each of the three areas.

Dr Sulaxni Nainani, Deputy Chief Medical Officer of Leicester, Leicestershire and Rutland Integrated Care Board, said: “We know getting care quickly is important to people, particularly from your GP practice.  There are now more same-day appointment options than before, and at a wider range of locations, such as pharmacies, urgent treatment centres and other health centres. Understanding how these services are working for local people will help us make improvements in the future.”

In addition, the local NHS is also raising awareness of a new two-step approach to getting care quickly called ‘Need help fast?’. The questionnaire asks for people’s views about this approach and the same-day appointment options which it is the gateway to:

• Step 1: Try to manage the problem yourself or get help from a local pharmacy, NHS 111 online, or the NHS App.
• Step 2: If that doesn’t work, or the problem is more serious, contact your GP practice or NHS 111 (when your GP practice is closed). They will help book you the right appointment in the right place. This could be at:
  • a pharmacy (through the Pharmacy First scheme)
  • an urgent treatment centre
  • your own GP practice
  • another GP practice or health centre (during evenings, weekends and bank holidays).

• If it’s a life-threatening emergency, people should go to the emergency department or call 999.

Changes to same-day appointments in Leicester city

Patients registered with GP practices in Leicester City will also be asked about improvements to evening, weekend and bank holiday appointments that were introduced in Leicester on 1 October 2025. These appointments replaced services previously available at the healthcare hubs, and they offer:

• more locations across Leicester where same-day GP appointments are available in the evenings and at weekends.
• longer appointment times, so that people can get the care they need in one visit
• face to face appointments with a GP, rather than a mix of different professionals

How to complete the questionnaire

Complete the survey online https://leicesterleicestershireandrutland.icb.nhs.uk/be-involved/need-help-fast-engagement/ or ask for a paper copy by emailing llricb-llr.beinvolved@nhs.net or calling 0116 295 7532.

The questionnaire closes on Sunday 7 December 2025.