{"id":24949,"date":"2025-09-16T17:01:20","date_gmt":"2025-09-16T17:01:20","guid":{"rendered":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/?page_id=24949"},"modified":"2025-09-17T11:10:05","modified_gmt":"2025-09-17T11:10:05","slug":"patient-charter","status":"publish","type":"page","link":"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ur\/your-health\/find-the-right-service\/your-gp-practice\/patient-charter\/","title":{"rendered":"\u0645\u0631\u06cc\u0636 \u06a9\u0627 \u0686\u0627\u0631\u0679\u0631"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"24949\" class=\"elementor elementor-24949\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-39395d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39395d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbd4e30\" data-id=\"bbd4e30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ece1b5 elementor-widget elementor-widget-heading\" data-id=\"1ece1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u0622\u067e \u0627\u0648\u0631 \u0622\u067e \u06a9\u06cc \u0639\u0645\u0648\u0645\u06cc \u0645\u0634\u0642 (\u0645\u0631\u06cc\u0636 \u06a9\u0627 \u0686\u0627\u0631\u0679\u0631)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9afe9b9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9afe9b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e48c80 elementor-widget elementor-widget-text-editor\" data-id=\"3e48c80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0622\u067e \u0627\u0648\u0631 \u0622\u067e \u06a9\u0627 \u0639\u0645\u0644 \u0642\u0648\u0645\u06cc \u06c1\u06d2\u06d4\u00a0<strong>\u0645\u0631\u06cc\u0636 \u0686\u0627\u0631\u0679\u0631<\/strong>\u00a0\u062c\u0648 \u0622\u067e \u06a9\u0648 \u06cc\u06c1 \u0633\u0645\u062c\u06be\u0646\u06d2 \u0645\u06cc\u06ba \u0645\u062f\u062f \u06a9\u0631\u0646\u06d2 \u06a9\u06d2 \u0644\u06cc\u06d2 \u062a\u06cc\u0627\u0631 \u06a9\u06cc\u0627 \u06af\u06cc\u0627 \u06c1\u06d2 \u06a9\u06c1 \u0622\u067e \u06a9\u06d2 GP \u067e\u0631\u06cc\u06a9\u0679\u0633 \u0633\u06d2 \u06a9\u06cc\u0627 \u0627\u0645\u06cc\u062f \u0631\u06a9\u06be\u06cc \u062c\u0627\u0626\u06d2 \u0627\u0648\u0631 \u0622\u067e \u0627\u067e\u0646\u06cc GP \u0679\u06cc\u0645 \u0633\u06d2 \u0628\u06c1\u062a\u0631\u06cc\u0646 \u06a9\u06cc\u0633\u06d2 \u062d\u0627\u0635\u0644 \u06a9\u0631 \u0633\u06a9\u062a\u06d2 \u06c1\u06cc\u06ba\u06d4\u00a0<a href=\"https:\/\/www.england.nhs.uk\/publication\/you-and-your-general-practice\/\" target=\"_blank\" rel=\"noopener\">\u0622\u067e \u0686\u0627\u0631\u0679\u0631 \u06a9\u0648 \u0645\u06a9\u0645\u0644 \u067e\u0691\u06be \u0633\u06a9\u062a\u06d2 \u06c1\u06cc\u06ba\u060c \u0628\u0634\u0645\u0648\u0644 \u0645\u062e\u062a\u0644\u0641 \u0632\u0628\u0627\u0646\u0648\u06ba \u0645\u06cc\u06ba\u06d4\u00a0<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4431382 elementor-widget elementor-widget-text-editor\" data-id=\"4431382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0627\u06af\u0631 \u0622\u067e \u0631\u0627\u0626\u06d2 \u062f\u06cc\u0646\u0627 \u0686\u0627\u06c1\u062a\u06d2 \u06c1\u06cc\u06ba \u06cc\u0627 \u06a9\u0648\u0626\u06cc \u062a\u0634\u0648\u06cc\u0634 \u0638\u0627\u06c1\u0631 \u06a9\u0631\u0646\u0627 \u0686\u0627\u06c1\u062a\u06d2 \u06c1\u06cc\u06ba\u060c \u062a\u0648 \u067e\u06c1\u0644\u06cc \u0635\u0648\u0631\u062a \u0645\u06cc\u06ba \u0622\u067e \u06a9\u0648 \u0627\u067e\u0646\u06d2 GP \u067e\u0631\u06cc\u06a9\u0679\u0633 \u0633\u06d2 \u0631\u0627\u0628\u0637\u06c1 \u06a9\u0631\u0646\u0627 \u0686\u0627\u06c1\u06cc\u06d2\u06d4 \u0627\u06af\u0631 \u0622\u067e \u0627\u0633 \u0633\u06d2 \u0631\u0627\u062d\u062a \u0645\u062d\u0633\u0648\u0633 \u0646\u06c1\u06cc\u06ba \u06a9\u0631\u062a\u06d2 \u06c1\u06cc\u06ba \u062a\u0648 \u0622\u067e \u06c1\u06cc\u0644\u062a\u06be \u0648\u0627\u0686 \u06cc\u0627 \u062e\u0648\u062f \u0633\u06d2 \u0628\u06be\u06cc \u0631\u0627\u0628\u0637\u06c1 \u06a9\u0631 \u0633\u06a9\u062a\u06d2 \u06c1\u06cc\u06ba:<\/p><ul><li><a href=\"https:\/\/www.healthwatchll.com\/contact-us\" target=\"_blank\" rel=\"noopener\">\u06c1\u06cc\u0644\u062a\u06be \u0648\u0627\u0686 \u0644\u06cc\u0633\u0679\u0631 \u0627\u0648\u0631 \u0644\u06cc\u0633\u0679\u0631 \u0634\u0627\u0626\u0631<\/a><\/li><li><a href=\"https:\/\/www.healthwatchrutland.co.uk\/contact-us\" target=\"_blank\" rel=\"noopener\">\u06c1\u06cc\u0644\u062a\u06be \u0648\u0627\u0686 \u0631\u0679\u0644\u06cc\u0646\u0688<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea52109 elementor-widget elementor-widget-heading\" data-id=\"ea52109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0627\u0646\u0679\u06cc\u06af\u0631\u06cc\u0679\u0688 \u06a9\u06cc\u0626\u0631 \u0628\u0648\u0631\u0688 \u06a9\u06d2 \u0630\u0631\u06cc\u0639\u06d2 \u062a\u0627\u062b\u0631\u0627\u062a \u0641\u0631\u0627\u06c1\u0645 \u06a9\u0631\u0646\u0627<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a52e70 elementor-widget elementor-widget-text-editor\" data-id=\"0a52e70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>\u06c1\u0645\u0627\u0631\u0627 \u0627\u0633\u062a\u0639\u0645\u0627\u0644 \u06a9\u0631\u06cc\u06ba\u06d4 <a href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ur\/contact\/\">\u0639\u0627\u0645 \u067e\u0648\u0686\u06be \u06af\u0686\u06be \u0622\u0646 \u0644\u0627\u0626\u0646 \u0631\u0627\u0628\u0637\u06c1 \u0641\u0627\u0631\u0645<\/a><\/li><li>\u0627\u06cc \u0645\u06cc\u0644:\u00a0<a href=\"mailto:llricb-llr.enquiries@nhs.net\" target=\"_blank\" rel=\"noopener\">llricb-llr.enquiries@nhs.net<\/a>\u00a0<\/li><li>\u06a9\u0627\u0644 \u06a9\u0631\u06cc\u06ba: 0116 295 3405 - \u067e\u06cc\u0631 \u062a\u0627 \u062c\u0645\u0639\u06c1 \u0635\u0628\u062d 8:30 \u0628\u062c\u06d2 \u0633\u06d2 \u0634\u0627\u0645 4:00 \u0628\u062c\u06d2 \u062a\u06a9<\/li><li>\u0644\u06a9\u06be\u06cc\u06ba: NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB), Room G30, Pen Lloyd Building, County Hall, Glenfield, Leicester, LE3 8TB\u06d4<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-98fcf56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98fcf56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0106ecc\" data-id=\"0106ecc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5eefc4f elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"5eefc4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/i0.wp.com\/leicesterleicestershireandrutland.icb.nhs.uk\/wp-content\/uploads\/2025\/09\/need-help-fast-web-banner-600-x-250-1.png?fit=600%2C250&#038;ssl=1);\" role=\"img\" aria-label=\"\u062a\u06cc\u0646 \u0631\u0646\u06af\u06cc\u0646 \u0633\u0645\u062a \u0648\u0627\u0644\u06d2 \u062a\u06cc\u0631\u0648\u06ba \u06a9\u06d2 \u0633\u0627\u062a\u06be \u0627\u06cc\u06a9 \u0646\u0634\u0627\u0646\u06cc \u062c\u0648 \u062a\u0645\u0627\u0645 \u062f\u0627\u0626\u06cc\u06ba \u0637\u0631\u0641 \u0627\u0634\u0627\u0631\u06c1 \u06a9\u0631\u062a\u06cc \u06c1\u06d2\u06d4 \u0627\u0648\u067e\u0631 \u0648\u0627\u0644\u0627 \u062a\u06cc\u0631 \u0641\u0627\u0631\u0645\u06cc\u0633\u06cc \u06a9\u06cc \u0639\u0644\u0627\u0645\u062a \u062f\u06a9\u06be\u0627\u062a\u0627 \u06c1\u06d2\u060c \u062f\u0631\u0645\u06cc\u0627\u0646\u06cc \u062a\u06cc\u0631 \u0633\u0679\u06cc\u062a\u06be\u0648\u0633\u06a9\u0648\u067e \u062f\u06a9\u06be\u0627\u062a\u0627 \u06c1\u06d2 \u0627\u0648\u0631 \u0646\u06cc\u0686\u06d2 \u06a9\u0627 \u062a\u06cc\u0631 \u0627\u06cc\u06a9 \u0645\u0648\u0628\u0627\u0626\u0644 \u0641\u0648\u0646 \u062f\u06a9\u06be\u0627\u062a\u0627 \u06c1\u06d2 \u062c\u0633 \u067e\u0631 \u0645\u06cc\u0688\u06cc\u06a9\u0644 \u06a9\u0631\u0627\u0633 \u06c1\u0648\u062a\u0627 \u06c1\u06d2\u06d4 \u0633\u0627\u0626\u0646 \u067e\u0648\u0633\u0679 \u06a9\u06d2 \u0628\u0627\u0626\u06cc\u06ba \u0637\u0631\u0641\u060c \u0645\u062a\u0646 \u0644\u06a9\u06be\u0627 \u06c1\u06d2 \u0635\u062d\u06cc\u062d \u062f\u06cc\u06a9\u06be \u0628\u06be\u0627\u0644\u060c \u0635\u062d\u06cc\u062d \u062c\u06af\u06c1\u06d4.\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t\u062c\u0644\u062f\u06cc \u0645\u062f\u062f \u06a9\u06cc \u0636\u0631\u0648\u0631\u062a \u06c1\u06d2\u061f\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ur\/your-health\/find-the-right-service\/need-help-fast\/\">\n\t\t\t\t\t\t\u062f\u0648 \u0622\u0633\u0627\u0646 \u0645\u0631\u0627\u062d\u0644 \u0645\u06cc\u06ba \u0635\u062d\u06cc\u062d NHS \u062f\u06cc\u06a9\u06be \u0628\u06be\u0627\u0644 \u062d\u0627\u0635\u0644 \u06a9\u0631\u06cc\u06ba\u06d4\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3238d55\" data-id=\"3238d55\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b69357 elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"8b69357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/i0.wp.com\/leicesterleicestershireandrutland.icb.nhs.uk\/wp-content\/uploads\/2022\/06\/GP_Practice.jpg?fit=800%2C622&#038;ssl=1);\" role=\"img\" aria-label=\"\u0627\u06cc\u06a9 \u0645\u0631\u062f \u0688\u0627\u06a9\u0679\u0631\u060c \u0633\u0679\u06cc\u062a\u06be\u0648\u0633\u06a9\u0648\u067e \u067e\u06c1\u0646\u06d2 \u0627\u0648\u0631 \u0679\u06cc\u0628\u0644\u0679 \u06a9\u0645\u067e\u06cc\u0648\u0679\u0631 \u067e\u06a9\u0691\u06d2 \u06c1\u0648\u0626\u06d2\u060c \u0627\u06cc\u06a9 \u062e\u0627\u062a\u0648\u0646 \u0645\u0631\u06cc\u0636 \u0633\u06d2 \u0628\u0627\u062a \u06a9\u0631 \u0631\u06c1\u0627 \u06c1\u06d2\u06d4 \u062f\u0648\u0646\u0648\u06ba \u0627\u06cc\u06a9 \u0645\u06cc\u0632 \u06a9\u06d2 \u067e\u0627\u0633 \u0628\u06cc\u0679\u06be\u06d2\u06d4\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t\u0622\u067e \u06a9\u06cc \u0645\u0642\u0627\u0645\u06cc GP \u067e\u0631\u06cc\u06a9\u0679\u0633\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/leicesterleicestershireandrutland.icb.nhs.uk\/ur\/your-health\/find-the-right-service\/your-gp-practice\/\">\n\t\t\t\t\t\t\u06c1\u0645\u0627\u0631\u06d2 \u062c\u0646\u0631\u0644 \u067e\u0631\u06cc\u06a9\u0679\u0633 \u0627\u0646\u0641\u0627\u0631\u0645\u06cc\u0634\u0646 \u06c1\u0628 \u067e\u0631 \u062c\u0627\u0626\u06cc\u06ba\u06d4\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>You and your general practice (patient charter) You and your practice is a national\u00a0patient charter\u00a0that has been developed to help you understand what to expect from your GP practice and [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":317,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-24949","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Patient charter - LLR 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