NHS 111

Image of a GP practice nurse holding a clip board. Alongside this text reads: When it's urgent, use NHS 111 online before going to services and get the right care as quickly as possible. Find out what to do where to go and get an appointment or arrival time. Ready to help 24/4 and 365 days a year. Go to 111.nhs.uk or dial 111. Image also contains the Get in the Know logo and www.getintheknow.co.uk

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. They can help you 24 hours a day, seven days a week. 

If you have an urgent but not-life-threatening medical need, make sure you use NHS 111 first before using other NHS services. For life-threatening illnesses or injuries, you should always dial 999.

NHS 111 is the easiest way for you to get the right care for your particular medical problem, as quickly as possible. 

They can:

  • tell you where to get help for your symptoms
  • direct you to urgent care services, GPs, pharmacies, emergency dental services, or other more appropriate local services – and book you an appointment or provide an arrival time, at which point you will be assessed and seen based on your clinical need
  • direct you to where you can get emergency supplies of your prescribed medicines, and
  • provide general health information and advice.

How to use NHS 111:

  • If you have access to a computer or smartphone visit NHS111 Online at 111.nhs.uk
  • If you do not have access to a computer or smartphone, you can call NHS 111 where a fully trained adviser will advise on the best course of action.
  • If you have hearing loss, are Deaf or have difficulties communicating you can also access NHS 111 by textphone on 18001 111 and British Sign Language (BSL) users can use the NHS 111 BSL interpreter service.

Appointments at local urgent care services

When you use NHS111 they may book an appointment for you at one of the local urgent care services, if it is right for your particular medical problem. 

Information library

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Where next?

Get in the know about other local services.
Ill woman sat on a sof in a pharmacy. Image: Get to the help you need.
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