Your views on getting NHS help fast in Leicestershire
The NHS in Leicester, Leicestershire and Rutland is making it easier for you to get help quickly when you need it. As part of this work, we invited you to share your views and current experiences, to help improve services further.
This engagement has now closed. A report of findings will be published here in 2026.
Sections on this page
Visit our Need help fast? page, which contains lots of information about getting NHS care quickly.
What improvements are being made?​​
The NHS would like to make same day care fair, easy to use, and make the best use of all the available services by:
- Matching every patient to the right care through their GP practice or NHS 111
- Improving the mix of same day appointments to meet local need and increasing appointments overall.
Right care
So that resources are being used in the best way for everyone in Leicester, Leicestershire and Rutland, the NHS aims to match each patient to the right level of care, from the right health professional, in the right part of the NHS, first time. This is known as Right Care, Right Place.
By getting information from you about your symptoms, through your GP practice or NHS 111, an appointment will be booked for you with the most appropriate service. This means the mix of same-day appointment types can be improved over time to match the conditions you and other patients are experiencing. It will reduce the number of organisations you need to contact and avoid long waits or trips to walk-in services that might not be suitable.
What should I do if I need urgent health care?
For situations when your condition isn’t life threatening, there are two simple steps you can take to get the right care based on your specific symptoms.
- Step 1: You should try to manage the problem yourself or get help from a local pharmacy, NHS 111 online, or the NHS App.
- Step 2: If that doesn’t work or the condition is more serious, you should contact your GP practice or NHS 111 (when your GP practice is closed). They will help book you the right appointment at the right place for your needs.
If you need to be seen on the same day, you might be offered an appointment at :
- Your own GP practice
- A pharmacy (through the Pharmacy First scheme)*
- An urgent treatment centre*
- An urgent care centre, or another GP practice or health centre (during evenings, weekends and bank holidays).*
*In some cases, you might be asked to go to these locations, rather than having an appointment booked.
Other local services
This information is about getting NHS help fast. Click here for information on other health services.
Have your say
To help us continue improving these services so they meet the needs of local people, we asked for feedback and experiences on the following four sections:
- Getting the right NHS care in two simple steps
- Your GP practice
- Local pharmacies
- About you
Anyone aged 16+ could take part.
To share your views, people could:
- Complete the questionnaire online
- Call
- Write
If anyone required the questionnaire in an easy-read format, large print, hard copy, or as a Word document for screen readers, they could also contact us using the details above. We could also help people complete a questionnaire over the phone. Information could be translated into another language.
Due to the amount of feedback we expect to receive, we will not be able to respond to all communication, but we will do our best to respond to any questions.
What happens next?
The feedback we receive will be independently analysed and will be used to help the ICB decide on any changes that are needed to same-day services and to improve how you get NHS services quickly when you need them.
A report of findings will be published early next year setting out the main themes from the feedback. If any changes are made, a further report will detail how we have used the information to inform our decisions.
Any other feedback we receive will help inform and influence future services.
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