Share your views on improvements to same-day appointments in Leicestershire

These appointments replace those previously provided during evenings, weekends and bank holidays in Coalville, Enderby, Hinckley, Market Harborough, Lutterworth and Melton – sometimes known as ‘extended access appointments’ and urgent care centres.

All appointments booked by NHS 111 and GP practices

This is now an appointment-only service, with appointments booked by NHS 111. A small number of appointments can also be booked by GP practices.

You don’t need to do anything differently and should use your GP practice and NHS 111 as normal. 

When you contact your NHS 111 or your GP practice, they will ask about your symptoms so they can book the most appropriate same‑day appointment for you. This reduces the number of places you need to contact and avoids unnecessary waits or trips to services that may not be suitable.

This approach helps ensure resources are used in the best way for everyone in Leicester, Leicestershire and Rutland. It also supports the NHS aim of matching each patient to the right level of care, from the right health professional, in the right part of the NHS, first time – known as Right Care, Right Place.

Patients will still be able to walk in at:

• Loughborough Urgent Treatment Centre
• Merlyn Vaz Urgent Treatment Centre
• Melton Minor Injury Unit
• Oadby Urgent Treatment Centre
• Market Harborough Minor Injury Unit

Other improvements

• Appointments are now 15 minutes long, five minutes longer than they were previously, so people can get the care they need in one visit
• All appointments are now with a GP, rather than a mix of different professionals
• More general practice appointments are now available during evenings, weekends and bank holidays.
• There is now a broader variety of appointments across pharmacies, GP surgeries and health centres, with the number of Pharmacy First appointment slots increasing to 210,000 a year across Leicester, Leicestershire and Rutland.